Caras Training is a consultative training organization which specializes in customer service, sales, retail and coach learning and development programs. We work with clients to improve the way their front line staff engages with customers and prospects in the store, in the boardroom, on the phone and by email. Our clients include publicly traded corporations, privately held companies and non-profit organizations.
We create highly customized learning modules and implementation programs that go far beyond what pre-packed or canned training content can achieve. Custom audio, video, case studies, and elearning reduce training time and increase adoption of new skills for companies and departments of all sizes.
Clients get powerful methodology for influencing customers and prospects and creating long-lasting relationships.
Consider a collaboration with us when your firm needs to make the most of every interaction with customers and prospects. That’s how our training solutions become your powerful results. By phone, email, live chat or in person, your sales, service and support teams can do more in less time when they know how.
President, Caras Training
Founded in 1995, CRMXchange has long been recognized as a premiere destination on the Internet for the exchange of information and ideas on customer relationship management issues including customer care, sales, lead generation, and technology. Today, the site offers a wide variety of resources for contact center professionals. Through nearly a decade-long partnership with industry leaders and analysts, CRMXchange has developed unique insights into the kinds of business intelligence and professional development programs required for successful contact center operations. Known by our audience as the "event site," CRMXchange has gained a reputation as experts in the hosting and marketing of webcasts, roundtables, and other online events. In addition, the site offers a wide variety of resources for contact center professionals including white papers, case studies, a vendor directory, featured columns, free, offers, and online training classes. www.crmxchange.com
In 2007 mycrmexchange was created as a world wide networking space for contact center/customer care professionals where they can share their thoughts on operational and business issues with their peers. Participants will be able to contact their peers through various common denominators such as subject matter, location, etc. Each member receives their own ‘space’ on the site where they can create their own blogs, list their areas of interest and expertise, and upload photos, if they wish. Members will be able to blog in public forums where they can express their views on various issues and will be able to seek out other members in various groups by different profile information and subject matter. http://www.mycrmexchange.com
St. Louis, MO
Telephone Doctor Customer Service Training has 3 popular divisions.
A 30+ year training company which started out helping call centers across the country, we help companies communicate better with their customers and coworkers across the country with 3 divisions:
- www.serviceskills.com - A unique, boutique online training platform with 14 series and over 150 modules – customer service, communications, sales, management, mentoring and more for both internal and external customers.
A complimentary DEMO is available by calling 314-291-1012.
- www.nancyfriedman.com - Nancy onsite programs for large and small groups. Guaranteed to motivate, entertain and bring tips, ideas, skills and techniques your team will use immediately and forever. See the Nancy demo on her site.
A complimentary program packet is available by calling 314-291-1012 or email firstname.lastname@example.org.
- Webinars - An hour webinar for your team. No limit on participants. Your platform, Telephone Doctor content. Call 314-291-1012 for more information.
Get tips, ideas, skills and techniques: Follow Nancy on LinkedIn, Facebook, Instagram and Twitter for tips and more.
Telephone Doctor Customer Service
St. Louis, MO (CST)