Employment Technologies can equip you to hire the best Call Center Agents and identify your next Team Leaders—with the highest precision and accuracy. Our talent prediction systems use simulation technology to create an interactive, online test-drive for job applicants based on real-life customer situations and compelling storylines. They are immersed in the challenging role of a contact center agent, transforming employment testing from “words on a page” to immersive problem-solving scenarios.
Once a decision is made to integrate simulations into your hiring process, training and set-up is “challenge free” and takes just a few hours. HR personnel can share the simulations with candidates onsite or remotely. Results are easy to understand and available 24/7. On-going customer care from Employment Technologies’ experienced team is available to all clients.
Our award-winning products are offered under the industry’s widely recognized brand name, EASy Simulations®, that more than double the accuracy of predicting job success compared to traditional testing methods. People who score high on EASy Simulation® for Contact Center Agents are twice as likely to:
• Communicate with clarity and enthusiasm
• Discover customers’ true needs
• Resolve customer issues and complaints
• Expedite customer requests to avoid extended hold times
SHL, the global leader in talent innovation, helps companies transform productivity through deeper people insight. Powering the future of business, our data and tools are proven to drive stronger, more sustainable business outcomes.
Our unrivalled assessment science, benchmark data and analytics empower leaders and their teams to make confident, data-driven people decisions, when it matters most – transforming the way organisations recruit, manage and develop talent. With 40-years of talent expertise, we’re a trusted technology partner to more than 10,000 companies worldwide. We work with companies of all sizes in every industry across more than 150 countries, including 80% of the FTSE 100 and 50% of the Fortune Global 500. For more information, visit www.shl.com