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Customer Support:   (972) 395-3225

Vendor Directory

 

2Ring, a Cisco Preferred Solution Partner, is globally known for its suite of Gadgets for Cisco Finesse, and 2Ring Dashboards & Wallboards – a real-time reporting application that is business-user friendly. 2Ring also provides an extensive variety of connectors between Cisco Finesse and Salesforce, ServiceNow, MS CRM (Dynamics), and any SQL-based application.

2Ring’s solutions are available on Cisco’s price list:

  • Powerful suite of Gadgets for Cisco Finesse
  • 2Ring Dashboards & Wallboards – a fully web-based, easy-to-use, real-time reporting application
  • Connectors between Cisco Finesse and Salesforce, ServiceNow, MS CRM (Dynamics), and any SQL-based CRM or service-desk application
  • Contact Center Feedback Service – Staffino.

2Ring additionally offers Dashboards & Wallboards connectors for: Amazon ConnectCisco UCCX & UCCECisco CUCMFive9Genesys Cloud,  Genesys EngageServiceNow, and Cisco Webex Contact Center (WXCC) 

To schedule a demo and guided walkthrough of our solutions, click here.  

Phone: 916.426.3790

Email: info-na@2Ring.com

Web: www.2Ring.com

Follow us on social media, and check out our YouTube channel below, where you can view brief demos of our products and solutions:

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APEX was founded to provide businesses of all kinds a full-service center where they can have all of their needs met. With over 6 strategic locations and qualified and trained employees, we strive to create a partnership with our clients built on expertise and trust. Since opening our doors in 2017, we have maintained a steady growth throughout the years and hope to continue increasing productivity, meeting our obligations, tripling the amount of current formal jobs and generating stable employment for our team members.

Our mission at APEX is to continuously work on strengthening the relationship with our clients and their customers. Our committed team of customer support specialists are devoted to exceeding expectations and facilitating all of your business outsourcing needs. Through the use of various innovative strategies, we provide quality answering services that include inbound and outbound calling services, around-the-clock customer support, customer acquisition and retention, and much more.

Our vision is to be a company distinguished by the recognition of customer satisfaction in the international market, transcending with a persistent model of development and maintaining a successful growth of your business. We do so by working closely with your business and identifying services that best suit your business needs at affordable costs. We aim to provide low operating costs for our clients that allow them to increase revenue for their business without having to sacrifice quality customer care. 

Our industry specializations include:

  • Inbound Teleservices
  • Answering Services
  • Customer Service Support and Care
  • Customer Service Chat Services
  • Customer Service Outsourcing
  • Help Desk 
  • Omnichannel Call Center Service
  • Order Taking
  • Technical Support

 

We here at Call 4 Health have stood with our loved ones and family members when they have been in patient care. We have also been patients. Call 4 Health genuinely understands the traumas faced in times of crisis. We know the patients difficulties in coping with treatment as well as the emotional and financial strain that often accompany a medical situation

Our compassion places patients and their families first. This is what sets us apart and it is the key to our success in continuing to provide the highest quality medical communications management solution to our clients. By maintaining efficient, accurate and timely service, we help medical professionals to care for their patients. We serve patients and patients families with our unique brand of assistance and our commitment to compassionate service.

Call 4 Health utilizes the latest and most innovative technology in the market. While we are fully committed to technological progress Call 4 Health has and always will be a friendly, compassionate voice on the other line. Because the people at Call 4 Health work diligently and are creative thinking, we are continually innovating and adapting. In todays fast paced and ever changing world Call 4 Health is always ready with real solutions consistent with the needs of both client and patient.

Call 4 Health will tailor a plan to exceed the clients expectations while upholding the highest standards of compassionate and ethical communications management available.

Contact:
4720 NW 2nd Ave. Ste. D105
Boca Raton, FL 33431
Phone: 561-994-3334
Fax: 888-422-7352


CallShaper

 
Harnessing the Power of the Cloud for Greater Sales Efficiency
 
CallShaper is the originator of a cutting-edge cloud-based call center platform for efficiency- and compliance-minded directors of inbound and outbound telemarketing call centers. Whether your call center is in-house or external, if you want to automate 100% of your telemarketing process and keep your agents focused on making sales, CallShaper has the answer!
 
Dynamic and highly flexible,  CallShaper’s platform offers 99.999% reliability and has earned a 5-star rating on Capterra. With CallShaper, call center directors who are managing multiple vendors from multiple locations have everything they need on one platform that allows for custom, do-it-yourself scripting and integration with third party systems.
 
When it comes to reporting, CallShaper has no equal in providing real-time transparency. At the same time, CallShaper’s “set it and forget it” predictive dialer is a big productivity plus – doing the dialing for up to 20 lines per agent. Another CallShaper advantage is its built-in Quality Assurance Scorecard, offered at no additional cost.
 
Unlike with standard call center platforms, CallShaper clients quickly find that they are better able to manage efficiencies at the sales rep level. Users can be up-and-running with as little as four hours of training, and there is no need for dedicated IT support.
 
CallShaper also beats the competition on compliance, retaining easy-to-access compliance information at no charge for seven years – five years longer than the two years required by TCPA.
 
Call: 888-276-1370

EMS, Inc.

As a recognized leader in Customer Service Outsourcing, EMS, Inc. provides a 360 degree customer care program that meets all of your customer contact needs. We offer highly scalable and highly-efficient customer service and technical support solutions for all types of businesses. Each of our client’s programs are built from the ground up to meet their specific needs.

EMS, Inc. is interested in investing people and processes for your company and developing a partner relationship. Our end-to-end customer service offerings include: inbound and outbound telephone services, e-mail response and support, CRM solutions, consulting, IVR, live chat and direct marketing. EMS representatives are available 24 hours a day to supply your customers with the help they need when they need it.

Customer acquisition and retention are essential to an organization's success so every EMS, Inc. representative not only receives extensive program training but also thorough training in customer relationship management. Our representatives in turn provide outstanding customer maintenance and enhanced core relationships.

For additional information or a free quote contact us at sales@emscrm.com or call 1(800)233-8811.


Geomant

Geomant Wallboard. Instant Awareness. Informed Action.

Geomant Wallboard turns real-time metrics and operational data into actionable information for your contact center. Our solution provides a unified view that is easy to update from any location, and simple to deploy on any device your workforce utilizes.

Take advantage of built-in messaging to keep remote agents engaged, while supplying executives with the ability to monitor critical metrics from any location. Whether in the center or managing remote agents, Geomant Wallboard will improve the efficiency of your contact center while optimizing your team.

Let Geomant Wallboard deliver instant awareness in one easy-to-use application.


HRMC (Human Resource Management Center)

HRMC is focused on helping call centers find the FASTEST (and most intelligent) way to final interviews!  Its flagship product, HRMC AcclaimSM, helps contact centers break free from outdated, resume-centric, hiring processes and leverage the power of artificial intelligence to quickly identify the best candidates and automatically schedule them for next steps.

From the candidate’s perspective, the process is highly engaging.  Whether from a computer, tablet, or mobile device, candidates gain a realistic job preview, are questioned about core qualifications and experience, and participate in challenging, work-related assessments.  Successful candidates are then asked to progress to the next step in the process.  All this is typically done in a SINGLE, 20-25 minute session! (this means losing fewer qualified candidates)

From an employer’s perspective, Acclaim opens the door to a wider audience of potential job candidates by making the entire process “resume optional.” Employers work with HRMC to taylor the process from beginning to end… and they have insight and control over the process from initial job posting through candidate scheduling.  Acclaim also features, a series of powerful, on-demand reports.  Whether it’s querying your database for candidates with specific skills, or performing a detailed adverse impact analysis, we’ve got you covered!

To experience a demo of HRMC Acclaim or to discuss your specific needs with a call center hiring expert, call HRMC at 800-749-4960 or email us at sales@hrmc.com

HRMC also offers a host free articles and white papers related to artificial intelligence in the hiring process.


IP Integration Ltd

Pauseable by IPI

Pauseable achieves PCI compliant call and screen recording by automatically pausing and resuming recording during the payment process or when confidential information is being exchanged. This ensures sensitive card or personal data is never recorded, helping to enable PCI DSS compliance for contact centres and other businesses that process card payments or exchange sensitive information over the voice channel. 

The solution monitors both the user’s applications and your platform and responds in real time to agent actions, eliminating human error without slowing down agent workflows. A real-time compliance dashboard is available to supervisors and administrators to provide complete visibility of usage and performance. 

Pauseable integrates with Avaya, Genesys, Nice CXone and Verint and offers customers a seamless purchasing and implementation process with easy ongoing billing including the support of overage.

Contact us to find out more.

About IP Integration Ltd

At IPI,  we understand that technology is only part of the answer to address your business challenges.  With our sole focus on contact centers, we have learned the intricacies of  people, technology, processes and customer demands. We understand the realities of running a contact centre, as well as the practicalities of making advanced software deliver to its full potential.

Fully focussed on business outcomes, we offer a comprehensive blend of contact center operational experience, combined with deep technology expertise. This unique balance means that we can align the most appropriate technology for your need, and ensure your people are equipped, both in the short and long term, to deliver exceptional experiences. 

By looking at the challenges and business drivers in the contact centre, we will partner with you to ensure your business gets the full benefit of your contact centre technology by:

  • Using technology as an enabler to achieve measurable results and maximise investment value.
  • Focussing on what is important for your business whether it’s improving performance, enhancing employee/customer experience or revenue generation

Website 

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LinkedIn


MojoDome

MojoDesk creates ergonomic solutions to increase wellness and productivity. Our line of sit-to-stand desks are made in Colorado at our Denver headquarters, factory, and showroom.

MojoDome is our new all-in-one call center solution that lets your team control their workspace for noise, privacy, and lighting. Raise or lower the desk and acoustic panels with a press of a button. Avoid a remodel, maximize square footage, and increase productivity. 

MojoDome is an electric sit-to-stand desk bundled with an adjustable privacy dome and was purpose-built for call centers to focus on social distancing, focused work or collaboration and maximizing an existing office’s square footage with minimized buildout. The Dome offers a scalable, safe, quiet and flexible alternative to the traditional open- office design.   

Notable features:

  • Provides visual privacy, sound absorption and focus at the touch of a button perfect for taking and making calls
  • Strategic footprint to maintain social distancing in an open office setting
  • Sneezeguard, for germ-spread mitigation
  • Can also be lowered to foster the open office dynamic and team collaboration 

As featured on ABC News, ForbesNew York Post, and FOX.


Night Nurse

Since 1999, Night Nurse in partnership with 30 independent answering services has been providing full service triage services for our nationwide medical community. Night Nurse subscribers presently include over 3,800 private practice physicians, practice groups, clinics, hospitals and sentinel educational institutions.

Our triage services are supported by over 150 experienced RNs and NPs; available 24/7/365. Night Nurses’ National Call Center and main offices are located in Framingham, Massachusetts. Triage services are managed by several Nurse Managers, our Director of Nursing Services, and four active Medical Directors.

Several innovative differences distinguish Night Nurse from most other triage providers. Our dispatch staff prioritizes patient calls; thereby assuring that emergent and urgent calls receive attendant priority. We have separate nursing staffs; one to exclusively triage pediatric calls and another for triaging adult calls. Our advanced proprietary systems, promptly direct calls to the next available nurse, that is properly certified to manage the triage call. These steps are taken to assure greater patient safety and result in unmatched patient/caregiver call response times.

Informative Night Nurse Patient Triage Encounter Reports are delivered to client offices, immediately upon completion, and can be directly entered into clients’ EMR systems. Our innovative Physician Portals allow MDs to both monitor and participate in nurse/patient triage encounters from home or office.

Night Nurse has one singular product offering for the medical community…qualitative triage service, whenever needed, and continual investment in systems, helps us to provide our triage services cost effectively.

We also take great pride in our close to 98% rate of client retention.

Thank you for considering Night Nurse as your provider of triage services, or in associate partnering with your answering service.

For further information about our organization, please visit our web site: www.nightnursetriage.com You can also call us @ 508-650-0022 or 800-577-4455.


OUTSOURCE CONSULTANTS - Call Center Outsourcing Advisors

CONSIDERING CALL CENTER OUTSOURCING? Outsource Consultants is a call center referral and advisory firm that helps companies find the best high-performing outsource call centers and cloud-based contact center solutions. Our experts have over 25 years of call center and BPO outsourcing industry experience and have vetted and screened over 500 of the finest nearshore, offshore and U.S. based call centers.

We do the groundwork and research for companies and match them with the best outsource call center options that meet their exact requirements. This provides value to companies by saving them time, reducing their costs and ensuring they find a high-quality and top-performing outsource call center that best fits their needs.

We don’t recommend the top 10 BPO call centers; we find the hidden gems. These call centers provide our clients with high-level performance, quality English-speaking agents, and highly competitive pricing.

The best part? There is NO FEE for our services!

OUTSOURCE CONSULTANTS - Call Center Outsourcing Advisors

Contact:
888-766-4482
info@outsource-consultants.com
https://outsource-consultants.com


Quality Voice & Data, Inc.

As an authorized SHAKEN Service Provider Company, Quality Voice & Data terminates calls directly to other carriers so your calls are signed & delivered with full attestation.  By combining highest level of Caller ID authentication with real-time Monitoring & Remediation, QVD ensures your calls are not accidentally blocked or labeled as spam.  Our solution includes dedicated local Caller ID numbers, elastic SIP trunking, and real-time Monitoring & Remediation services.

Contact:  Steve Eveland
Phone: 888.656.5111

Responsive Call Center

Responsive Call Center has over 40 years of experience managing inbound, outbound and business process outsourcing services to satisfy our customers’ unique needs. We provide real time technological solutions to optimize work flow. We offer a myriad of telecommunications hardware and software including IVR (Interactive Voice Response),WFM (Workforce Management), Softphone Software, CTI enabled phone applications. We have centers in:
1. Pennsylvania
2. South Carolina
3. Maryland
4. Georgia
5. Florida
6. Managua, Nicaragua
7. Santa Cruz, Bolivia
8. Lima, Perú

Contact:
Byron Bordelon
Responsive Call Center
bbordelon@responsivecallcenter.com
O: (225) 360-3046 or (855) 465-0910
C: (225) 936-6393


Sencommunications, Inc.

Sencommunications Inc. is a Nationally Certified Woman Business Enterprise (WBE) and Woman-Owned Small Business (WOSB) with 32 years of experience in Contact Center products and services. We specialize in providing technology solutions which keep your agents productive while providing the strongest ROI on your investment. Sencomm® is committed to the highest standards of business ethics and makes customer satisfaction our number one priority.

Contact: Melinda Farmer
Email: sales@sencomm.com
Phone: 800-654-2993


Ulysses Learning

Are your reps struggling to keep customers happy, achieve FCR and decrease escalated calls? Ulysses Learning provides conversation skills training to leaders and associates to ensure readiness for anticipating and satisfing customers’ needs.

For the past 18 years, Ulysses Learning has been helping contact centers improve conversations at the point of contact between reps and customers and reps and coaches by leveraging proven content and blended learning approach.

Our solutions include ServiceMentor™, CoachingMentor™, QualityMentor™, SalesMentor™ and Leadership Development. They use our proven Judgment@Work methodology and blend simulation-based e-Learning with other performance improvement components that have been validated through extensive research, client results and ongoing analysis. Help your service organization be primed and equipped with the skills needed for gaining your customer’s confidence and trust.

One reason our training is so successful is because we tailor our training methods to our audiences, taking into consideration their learning style and level of experience including:

• Just-in-time training and coaching, which provides instruction in small snippets at the right time for the learner
• Self-directed, self-paced learning that accommodates different learning styles
• Peer mentoring so learners can share experiences

“Customers should be at the center of what we do. We could have spent a lot of time figuring out training and coaching best practices by ourselves. Instead, we partnered with Ulysses Learning to determine what makes a good customer experience – and trained our employees to make that happen.” – V.P., Customer Service, Utility Company

Deliver the customer service your customers demand by choosing contact center training with proven results.

Contact Ulysses Learning today!
Online:  www.ulysseslearning.com
Call: 800-662-4066
Email: info@ulysseslearning.com