Caras Training is a consultative training organization which specializes in customer service, sales, retail and coach learning and development programs. We work with clients to improve the way their front line staff engages with customers and prospects in the store, in the boardroom, on the phone and by email. Our clients include publicly traded corporations, privately held companies and non-profit organizations.
We create highly customized learning modules and implementation programs that go far beyond what pre-packed or canned training content can achieve. Custom audio, video, case studies, and elearning reduce training time and increase adoption of new skills for companies and departments of all sizes.
Clients get powerful methodology for influencing customers and prospects and creating long-lasting relationships.
Consider a collaboration with us when your firm needs to make the most of every interaction with customers and prospects. That’s how our training solutions become your powerful results. By phone, email, live chat or in person, your sales, service and support teams can do more in less time when they know how.
President, Caras Training
Comfort Telecommunications as a leader in the industry has been supplying Headsets and Accessories to Contact Centers worldwide since 1989.
We are here to assist and provide you with quality headsets and excellent customer service that will meet and/or and exceed your expectations.
Our unique buying programs are designed to optimize your purchasing dollars. The very popular "Try before you buy" or eco-friendly "R.S.V.P" - Recycle & Save Value Program will reward you with instant savings.
Competitive quantity pricing is available.
Contact us today and we will be happy to provide an evaluation of your company's headset use and advise what options you have to reduce your overall equipment costs.
We look forward to talking headsets with you!!
Comfort Telecommunications, Inc.
Sandy Laughing, General Manager
1407 SE 47th Terrace
Cape Coral, FL 33904
Communico has improved employee/customer engagement for over 30 years with measurable, proven solutions. These solutions are a blend of leadership alignment and world class training standards. Leading companies worldwide have succeeded using our approach. As they align leadership at every level, they create remarkably effective SERVICE Cultures, as measured by independent rating firms. Employees become skilled at engaging customers in ways that build meaningful connections and trust. Every contact whether face-to-face, by phone or email is an opportunity that builds relationships and customer brand champions.
Contact: Anne E. Koproski | Director of Operations | Communico Ltd. | 203-226-7117 ext, 122
Employment Technologies can equip you to hire the best Call Center Agents and identify your next Team Leaders—with the highest precision and accuracy. Our talent prediction systems use simulation technology to create an interactive, online test-drive for job applicants based on real-life customer situations and compelling storylines. They are immersed in the challenging role of a contact center agent, transforming employment testing from “words on a page” to immersive problem-solving scenarios.
Once a decision is made to integrate simulations into your hiring process, training and set-up is “challenge free” and takes just a few hours. HR personnel can share the simulations with candidates onsite or remotely. Results are easy to understand and available 24/7. On-going customer care from Employment Technologies’ experienced team is available to all clients.
Our award-winning products are offered under the industry’s widely recognized brand name, EASy Simulations®, that more than double the accuracy of predicting job success compared to traditional testing methods. People who score high on EASy Simulation® for Contact Center Agents are twice as likely to:
• Communicate with clarity and enthusiasm
• Discover customers’ true needs
• Resolve customer issues and complaints
• Expedite customer requests to avoid extended hold times
Contact Center Suite of Products: Employment Technologies offers a comprehensive suite of simulation and interview tools designed specifically for key contact center jobs, such as Team Leaders, Collection Agents, eReps, jobs requiring advanced multitasking, and more. We also offer clients an opportunity to brand their entire hiring process through our EASyView job preview and virtual interview platform.
To speak with a simulation consultant, call Employment Technologies at 877.382.3279. You can also learn more by visiting their website – www.EmploymentTechnologies.com.
As a recognized leader in Customer Service Outsourcing, EMS, Inc. provides a 360 degree customer care program that meets all of your customer contact needs. We offer highly scalable and highly-efficient customer service and technical support solutions for all types of businesses. Each of our client’s programs are built from the ground up to meet their specific needs.
EMS, Inc. is interested in investing people and processes for your company and developing a partner relationship. Our end-to-end customer service offerings include: inbound and outbound telephone services, e-mail response and support, CRM solutions, consulting, IVR, live chat and direct marketing. EMS representatives are available 24 hours a day to supply your customers with the help they need when they need it.
Customer acquisition and retention are essential to an organization's success so every EMS, Inc. representative not only receives extensive program training but also thorough training in customer relationship management. Our representatives in turn provide outstanding customer maintenance and enhanced core relationships.
For additional information or a free quote contact us at firstname.lastname@example.org or call 1(800)233-8811.
GCS - Global Contact Services
Our consulting approach focuses on the best process in all phases of the operation to give you a game plan for consistent performance at the lowest cost.
Our core business is Contact Center management and operations. We have installed more than 75 client centers. We have built more than 25 Greenfield locations. Our staff has launched thousands of programs for clients. The GCS consulting team has succeeded in various industries by using a process driven approach. When you need expert advice, you can rely on GCS.
Our unbiased consulting provides the right insight to fix your issues. Our support gives you the tools to keep your center humming along. We can help you repair an entire center or fix individual areas.
2. Expanding Customer Experience (CSAT)
3. Improving Self-Service Usage
4. Scaling Your Contact Center
5. Human Capital Management
6. Effective Scheduling and Workforce Optimization
7. Fixing a Toxic Call Center Culture
8. Training, Education, and Coaching
9. In-House v. Outsource Decision Making
10. Multi- and Omni-Channel Implementation
GCS doesn’t believe in pre-canned solutions. We work closely with our clients to understand all the factors at work. We observe, question, and study carefully. Then we deliver a professional response tailored to your situation.
For more information visit GCSagents.com or call George Simons at 704 647.9621 x 6027
Global Response is The Brand Contact Center. Our Brand Specialists represent some of the world's top brands, providing high-touch customer service, live-chat, email and social-media support. We provides services for clients across diverse industries including retail, automotive, media subscription, insurance, healthcare and hospitality. Our brand passion drives every customer experience and is backed by advanced performance management, reporting and analytics. At Global Response, Your Brand is Our Passion!
During implementation each element of your program is tailored to meet your requirements. Our teams, processes and infrastructure are all tasked to deliver industry best practices. Collaborative workforce management and process improvement efforts are supported by customized training and quality assurance protocols. We place significant emphasis on learning about and immersing ourselves in your Brand.
Flexibility and scalability are central to our operating model. We are highly experienced in handling seasonal peaks associated with your business. Our client base supports a variety of different seasonality’s. This enables us to reassign proven and qualified Brand Specialists to your program ahead of peak seasons.
Most of all, Global Response develops true long-term partnerships. Many of our clients have been with us for over a decade. Our executive and senior management stay highly engaged with your program and your team. Our formula for success focuses on our partners. We want you to feel that this is your call center and that you have the resources, relationship and flexibility to customize and deliver your program… your way. For more information visit www.globalresponse.com
HRMC (Human Resource Management Center)
HRMC is focused on helping call centers find the FASTEST (and most intelligent) way to final interviews! Its flagship product, HRMC AcclaimSM, helps contact centers break free from outdated, resume-centric, hiring processes and leverage the power of artificial intelligence to quickly identify the best candidates and automatically schedule them for next steps.
From the candidate’s perspective, the process is highly engaging. Whether from a computer, tablet, or mobile device, candidates gain a realistic job preview, are questioned about core qualifications and experience, and participate in challenging, work-related assessments. Successful candidates are then asked to progress to the next step in the process. All this is typically done in a SINGLE, 20-25 minute session! (this means losing fewer qualified candidates)
From an employer’s perspective, Acclaim opens the door to a wider audience of potential job candidates by making the entire process “resume optional.” Employers work with HRMC to taylor the process from beginning to end… and they have insight and control over the process from initial job posting through candidate scheduling. Acclaim also features, a series of powerful, on-demand reports. Whether it’s querying your database for candidates with specific skills, or performing a detailed adverse impact analysis, we’ve got you covered!
To experience a demo of HRMC Acclaim or to discuss your specific needs with a call center hiring expert, call HRMC at 800-749-4960 or email us at email@example.com
HRMC also offers a host free articles and white papers related to artificial intelligence in the hiring process.
Call to Action!!!
Let Inova Solutions, Inc. provide real time alerting when you need it most – when your contact center is:
• Experiencing higher call volumes than normal
• Hold times are increasing
• Service levels are out of range
• Other performance thresholds are exceeded
For over 30 years Inova has been the choice of world class contact centers. We provide alerting on:
• Wallboards (digital signage TVs, LCDs, LEDs)
• Manager desktop PCs
• PopUps on agent desktop PCs
• Email alerts to mobile devices
• Mobile and desktop PC dashboards
See your numbers they way you need to see them! We can integrate many other sources of data into your alerting strategy as well.
Since 1999, Night Nurse in partnership with 30 independent answering services has been providing full service triage services for our nationwide medical community. Night Nurse subscribers presently include over 3,800 private practice physicians, practice groups, clinics, hospitals and sentinel educational institutions.
Our triage services are supported by over 150 experienced RNs and NPs; available 24/7/365. Night Nurses’ National Call Center and main offices are located in Framingham, Massachusetts. Triage services are managed by several Nurse Managers, our Director of Nursing Services, and four active Medical Directors.
Several innovative differences distinguish Night Nurse from most other triage providers. Our dispatch staff prioritizes patient calls; thereby assuring that emergent and urgent calls receive attendant priority. We have separate nursing staffs; one to exclusively triage pediatric calls and another for triaging adult calls. Our advanced proprietary systems, promptly direct calls to the next available nurse, that is properly certified to manage the triage call. These steps are taken to assure greater patient safety and result in unmatched patient/caregiver call response times.
Informative Night Nurse Patient Triage Encounter Reports are delivered to client offices, immediately upon completion, and can be directly entered into clients’ EMR systems. Our innovative Physician Portals allow MDs to both monitor and participate in nurse/patient triage encounters from home or office.
Night Nurse has one singular product offering for the medical community…qualitative triage service, whenever needed, and continual investment in systems, helps us to provide our triage services cost effectively.
We also take great pride in our close to 98% rate of client retention.
Thank you for considering Night Nurse as your provider of triage services, or in associate partnering with your answering service.
For further information about our organization, please visit our web site: www.nightnursetriage.com You can also call us @ 508-650-0022 or 800-577-4455.
CONSIDERING CALL CENTER OUTSOURCING? Outsource Consultants is a call center referral and advisory firm that helps companies find the best high-performing outsource call centers and cloud-based contact center solutions. Our experts have over 25 years of call center and BPO outsourcing industry experience and have vetted and screened over 500 of the finest nearshore, offshore and U.S. based call centers.
We do the groundwork and research for companies and match them with the best outsource call center options that meet their exact requirements. This provides value to companies by saving them time, reducing their costs and ensuring they find a high-quality and top-performing outsource call center that best fits their needs.
We don’t recommend the top 10 BPO call centers; we find the hidden gems. These call centers provide our clients with high-level performance, quality English-speaking agents, and highly competitive pricing.
The best part? There is NO FEE for our services!
OUTSOURCE CONSULTANTS - Call Center Outsourcing Advisors
Quality Contact Solutions
Quality Contact Solutions provides telemarketing and call center solutions that achieve sales results. Since 2007 they have been a premier choice for B2B telemarketing. Their expertise in Telemarketing, Lead Generation, Appointment Setting, Outsourced Telemarketing and Qualified Sales Lead delivery shows the versatility and expansive knowledge of their team. Many companies have partnered with QCS to reduce the time and cost associated with outbound programs.
QCS is led by owners Dean and Angela Garfinkel. The organization has been recognized by the industry as a Call Center subject matter expert and leader in sharing of best practices. The principals of QCS have received numerous awards and accolades over the years including: appointment to the PACE National BOD and elected as Treasurer, appointment to Chapter BOD, Chair of Marketing, DMA Teleservice Council, recipients of Fulcrum, Foundation and Chairmen’s awards. In addition publications such as Call Center Times and Connections magazine recognized QCS management as subject matter experts by publishing numerous articles over the past 5 years on topics related to best practices, compliance, call center technologies, training, and defining goals.
Call us today at 877-755-9188. Or visit our website: Quality Contact Solutions
Radclyffe Partners, Llc
Radclyffe Partners, LLC is the premier training and consulting firm that specializes in human performance and world class service delivery for contact centers across all industries. With over three decades of experience in both leading contact centers and providing consulting and training services to thousands of organizations, Radclyffe has created some of the industry’s most recognized best practices with measurable results. From its flagship product, Strategic Interaction Skills™ Workshop (customer interaction skills training) to its latest innovative Discovery Coaching for Service Quality™ Suite of products, Radclyffe always makes sure its products are customized to the client’s environment and achieve the intended results by integrating measurement programs for a 360◦ customer experience perspective. What is the point in measuring world class service interactions without ensuring the customer experienced it? If you want results, contact Radclyffe Partners, LLC today by visiting our website at www.radclyffepartners.com.
Responsive Call Center
Responsive Call Center has over 40 years of experience managing inbound, outbound and business process outsourcing services to satisfy our customers’ unique needs. We provide real time technological solutions to optimize work flow. We offer a myriad of telecommunications hardware and software including IVR (Interactive Voice Response),WFM (Workforce Management), Softphone Software, CTI enabled phone applications. We have centers in:
2. South Carolina
6. Managua, Nicaragua
7. Santa Cruz, Bolivia
8. Lima, Perú
Responsive Call Center
O: (225) 360-3046 or (855) 465-0910
C: (225) 936-6393
Sencommunications Inc. is a Nationally Certified Woman Business Enterprise (WBE), HUBZone Certified Company, and Woman-Owned Small Business (WOSB) with 30 years of experience in Contact Center products and services. We specialize in providing technology solutions which keep your agents productive while providing the strongest ROI on your investment. Sencomm® is committed to the highest standards of business ethics and makes customer satisfaction our number one priority.
Contact: Melinda Farmer
St. Louis, MO
Telephone Doctor Customer Service Training has 3 popular divisions.
A 30+ year training company which started out helping call centers across the country, we help companies communicate better with their customers and coworkers across the country with 3 divisions:
- www.serviceskills.com - A unique, boutique online training platform with 14 series and over 150 modules – customer service, communications, sales, management, mentoring and more for both internal and external customers.
A complimentary DEMO is available by calling 314-291-1012.
- www.nancyfriedman.com - Nancy onsite programs for large and small groups. Guaranteed to motivate, entertain and bring tips, ideas, skills and techniques your team will use immediately and forever. See the Nancy demo on her site.
A complimentary program packet is available by calling 314-291-1012 or email firstname.lastname@example.org.
- Webinars - An hour webinar for your team. No limit on participants. Your platform, Telephone Doctor content. Call 314-291-1012 for more information.
Get tips, ideas, skills and techniques: Follow Nancy on LinkedIn, Facebook, Instagram and Twitter for tips and more.
Telephone Doctor Customer Service
St. Louis, MO (CST)
Televergence Solutions (TSI) is a telecommunications carrier who attributes over 30 years of success and an average length of customer of 15 years to quality and competitively priced products: inbound toll free and high calls per second/call completion rate outbound long distance. Pre-qualified candidates receive a 10,000 minute free trial.
C-Level account management and customer service as a competitive advantage is responsible for the company's average length of customer at 15 years. Customers have direct access to the CTO, CEO and a dedicated Customer Success Manager.
Founded and managed by the CEO, Deb Ward, whose integrity and reputation is exemplary in the telecommunications space, she is the first and current Chairwoman of INCOMPAS (formerly known as Comptel), the industry’s leading competitive telecommunications trade organization.
The company's CTO, David Deutsch, has extensive technical expertise in the call center telecom space and manages the fully staffed, U.S. based 24 x 7 x 365 Network Operating Center (NOC). The technical team has an average of 18 years of experience and is familiar with most legacy and nex-gen platforms; including Dialogic, Acculabs, Brooktrout, Nortel, Avaya, and Asterisk. An on-premise TDM to SIP conversion and loan equipment program for legacy platforms is available to candidates who otherwise qualify.
Leadership, membership, and board roles are maintained within numerous Professional Trade Organizations, including INCOMPAS (formerly known as Comptel), Federal Internet Service Providers Association (FISPA), Insights Association (formerly the Marketing Research Association), National Association of Women Business Owners (NAWBO), Nashville Chamber of Commerce, Professional Association for Customer Engagement (PACE), Telecom Associates and Women In The Channel (WIC). WBENC (Women Business Enterprise National Council) certification has been submitted (July, 2017).
Are your reps struggling to keep customers happy, achieve FCR and decrease escalated calls? Ulysses Learning provides conversation skills training to leaders and associates to ensure readiness for anticipating and satisfing customers’ needs.
For the past 18 years, Ulysses Learning has been helping contact centers improve conversations at the point of contact between reps and customers and reps and coaches by leveraging proven content and blended learning approach.
Our solutions include ServiceMentor™, CoachingMentor™, QualityMentor™, SalesMentor™ and Leadership Development. They use our proven Judgment@Work methodology and blend simulation-based e-Learning with other performance improvement components that have been validated through extensive research, client results and ongoing analysis. Help your service organization be primed and equipped with the skills needed for gaining your customer’s confidence and trust.
One reason our training is so successful is because we tailor our training methods to our audiences, taking into consideration their learning style and level of experience including:
• Just-in-time training and coaching, which provides instruction in small snippets at the right time for the learner
• Self-directed, self-paced learning that accommodates different learning styles
• Peer mentoring so learners can share experiences
“Customers should be at the center of what we do. We could have spent a lot of time figuring out training and coaching best practices by ourselves. Instead, we partnered with Ulysses Learning to determine what makes a good customer experience – and trained our employees to make that happen.” – V.P., Customer Service, Utility Company
Deliver the customer service your customers demand by choosing contact center training with proven results.
Contact Ulysses Learning today!
Upstream Works provides best-in-class Omnichannel Contact Center software to increase agent success and customer engagement. We bring the customer journey together across all channels, interactions and applications with management simplicity and desktop elegance. For over 15 years, organizations around the world and across industries have benefited from Upstream Works’ experience and expertise, gaining operational efficiency and transforming the connected customer experience.
For more information contact email@example.com or request a personal demo at firstname.lastname@example.org
See UWF in action at www.upstreamworks.com