Our vision is to earn the niche of ‘one stop call center portal’ through the strategic release of transactional communications that at once assists, and effectively supports, the attainment of fiscal and operational objectives by our core target – decision makers at call centers.
We offer tactical implementation of strategies aimed at supporting the acquisition, retention and customer relationship management efforts of our core target. This will be attained through the commissioning of substantive ‘best practices’ articles by industry leaders, publishing of case studies and research geared at sharing ‘culture transforming’ practices.
We provide transactional communications aimed at linking providers of call center products/services to call center decision makers. We publish a monthly newsletter, yearly listing of call center decision makers, a buyer’s guide, vendor directory, promotion of call/contact center webinars/webcasts/convention announcements, property listings, and job openings.
Think of us as an information clearing house for call center specific announcements. We use an array of platforms, including social media, to illuminate interesting stories, exciting products, as well as beam focus on the companies that continue to lead the way in ensuring the viability of the industry.
Even in our 22nd year, we continue to find fulfillment in the numerous relationships that we have forged. Let's connect you to the right people! Send all inquiries to: firstname.lastname@example.org
We have over 4,000 monthly direct recipients of our newsletter. Our reader demographic consists of VP's of Customer Care, Quality Assurance Directors, Call Center Directors, Call Center Managers, Directors of IT, System Integration Project Managers, Call Center Process Management 'Agents', Mission Control Analysts, Scheduling & Forecasting Supervisors, Workforce Management Software Administrators, Help Desk Supervisors, Help Desk Agents, Recruiters, Call Center Website Administrators, etc.
Media Kit: Our focus is transactional communications between the provider of a product/service and the B2B consumer. We provide an opportunity for reader/decision maker engagement by providing our monthly newsletter free of charge, and offering an opportunity to submit articles. We do not publish an editorial calendar as it hinders our ability to retain flexibility of topic. We prefer the fluid pursuit of story lines.
Acting Publisher/VP Operations - Carretta Holliday