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Monitoring and Recording Solutions

CallFinder®

About CallFinder:
CallFinder® is a leading provider of cloud-based speech analytics technology that is powerful, affordable, and easy to use. It enables small and medium size businesses to improve agent performance, automate quality monitoring, and provide a superior customer experience. We deliver our highly scalable technology across a wide range of industries including retail & wholesale, healthcare, travel, finance and banking, insurance, manufacturing, utilities, education, and more. CallFinder indexes and categorizes 100% of your customer-agent interactions in near real-time, transforming the unstructured, unleveraged data contained within conversations into actionable business intelligence so you can improve agent performance and positively impact the customer experience.

Let CallFinder Help Your Business
· Gain visibility into the voice of your customers
· Monitor agent script and regulatory compliance
· Enhance workforce training
· Manage quality monitoring
· Analyze and improve business processes
· Discover revenue opportunities

 

Numonix

Numonix offers the single most versatile unified communications and Skype recording solution for businesses and service providers, featuring over 300 customization options, a Windows 10-like tile dashboard, and enhanced omni-channel playback. All advanced features are included at no extra charge and you have 100% control over how you experience your recordings and your agent/customer data.

 

OrecX

The founders of OrecX developed one of the industry's first ever call recording solutions back in the 1980s. Today, OrecX offers the industry's most affordable and easy to use, open-source based call recording software designed for contact centers, financial institutions and communication service providers. Our full suite of software includes premise and cloud-based total call recording, quality monitoring, mobile recording and screen recording - installed remotely in just 30 minutes.