Geomant Wallboard. Instant Awareness. Informed Action.
Geomant Wallboard turns real-time metrics and operational data into actionable information for your contact center. Our solution provides a unified view that is easy to update from any location, and simple to deploy on any device your workforce utilizes.
Take advantage of built-in messaging to keep remote agents engaged, while supplying executives with the ability to monitor critical metrics from any location. Whether in the center or managing remote agents, Geomant Wallboard will improve the efficiency of your contact center while optimizing your team.
Let Geomant Wallboard deliver instant awareness in one easy-to-use application.
2Ring, a Cisco Preferred Solution Partner, is globally known for its suite of Gadgets for Cisco Finesse, and 2Ring Dashboards & Wallboards – a real-time reporting application that is business-user friendly. 2Ring also provides an extensive variety of connectors between Cisco Finesse and Salesforce, ServiceNow, MS CRM (Dynamics), and any SQL-based application.
2Ring’s solutions are available on Cisco’s price list:
- Powerful suite of Gadgets for Cisco Finesse
- 2Ring Dashboards & Wallboards – a fully web-based, easy-to-use, real-time reporting application
- Connectors between Cisco Finesse and Salesforce, ServiceNow, MS CRM (Dynamics), and any SQL-based CRM or service-desk application
- Contact Center Feedback Service – Staffino.
2Ring additionally offers Dashboards & Wallboards connectors for: Amazon Connect, Cisco UCCX & UCCE, Cisco CUCM, Five9, Genesys Cloud, Genesys Engage, ServiceNow, and Cisco Webex Contact Center (WXCC)
To schedule a demo and guided walkthrough of our solutions, click here.
Follow us on social media, and check out our YouTube channel below, where you can view brief demos of our products and solutions:
Award-winning customer service, sales, and coaching training. Endorsed by top contact centers.
Your contact center will achieve profound business results, ahead of schedule, with Ulysses Learnings’ artful blend of patented simulation-based e-learning, facilitated exercises, coaching, and support tools, that redefine the way customers are respected and cared for and transformcustomer service, sales and coaching cultures.
A 2017 Stevie® Awards winner, Ulysses has the only training proven to build emotional intelligence or “EQ” (in both agents and coaches) so that Judgment@WorkTM can be confidently, consistently, and expertly applied on every call.
Ulysses Learning was founded in 1995 as a joint venture with Northwestern University’s Learning Sciences department and continues to bring clients new, innovative enhancements to its industry-leading training.
Many are surprised to learn that Ulysses was the first in the world to create and recently receive a patent for its “Overlay Modeling” software system. The system transformed the way computer-based training is developed and has been cited by Microsoft, IBM, and Reuters as being foundational to the development of several of their own innovative software products.
While other e-Learning products are built using more predictive or contrived modeling, Ulysses’ software continually adds or “overlays” real-life responses representatives provide while going through the training simulations. The software, in this sense, is not static, but lives and is further enriched with each interaction. This is one reason why Ulysses’ clients report that training delivers more realistic and meaningful learning experiences that produce desired results in a shorter period of time such as:
• Escalated calls reduced by a minimum of 27% (One Ulysses client just reported escalated calls decreased from 38 per supervisor to 4!)
• Increased customer satisfaction by 21%
• Decreased call backs by 25%
• Improved average handle time up to 10 seconds or more
• Improved first call resolution up to 22%
Begin your contact center transformation now.
Contact Ulysses Learning today!
Calabrio is revolutionizing the way enterprises engage their customers with Calabrio ONE®, a unified suite—including call recording, quality management, workforce management and multichannel voice-of-the-customer analytics —that records, captures and analyzes customer interactions to provide a single view of the customer, and improve the overall agent and customer experience. Calabrio ONE—available in the cloud, on-premises, or in a hybrid environment—empowers everyone in an organization, from contact center agents to the CEO, with easy-to-use tools that provide a better understanding of the customer. Every customer interaction yields insights that expand customer-consciousness, which is how leading companies now drive growth and long-term corporate prosperity.
At Convoso, we enable contact centers to hit performance metrics that they never thought possible. Our multi-channel platform allows clients to generate and convert more leads faster. Unlike typical systems that dial leads over and over without any real strategy, clients can set up drip workflow campaigns to automatically decide when and how often each lead is dialed. The platform rotates local caller IDs and offers a caller ID reputation score to ensure you are not getting flagged as well as understand which outbound DIDs are working best. To increase the chances of connecting with each lead, we also offer 2-way text messaging, voice broadcasting, outbound emailing, and the ability to drop ring-less voicemails.
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