Award-winning customer service, sales, and coaching training. Endorsed by top contact centers.
Your contact center will achieve profound business results, ahead of schedule, with Ulysses Learnings’ artful blend of patented simulation-based e-learning, facilitated exercises, coaching, and support tools, that redefine the way customers are respected and cared for and transformcustomer service, sales and coaching cultures.
A 2017 Stevie® Awards winner, Ulysses has the only training proven to build emotional intelligence or “EQ” (in both agents and coaches) so that Judgment@WorkTM can be confidently, consistently, and expertly applied on every call.
Ulysses Learning was founded in 1995 as a joint venture with Northwestern University’s Learning Sciences department and continues to bring clients new, innovative enhancements to its industry-leading training.
Many are surprised to learn that Ulysses was the first in the world to create and recently receive a patent for its “Overlay Modeling” software system. The system transformed the way computer-based training is developed and has been cited by Microsoft, IBM, and Reuters as being foundational to the development of several of their own innovative software products.
While other e-Learning products are built using more predictive or contrived modeling, Ulysses’ software continually adds or “overlays” real-life responses representatives provide while going through the training simulations. The software, in this sense, is not static, but lives and is further enriched with each interaction. This is one reason why Ulysses’ clients report that training delivers more realistic and meaningful learning experiences that produce desired results in a shorter period of time such as:
• Escalated calls reduced by a minimum of 27% (One Ulysses client just reported escalated calls decreased from 38 per supervisor to 4!)
• Increased customer satisfaction by 21%
• Decreased call backs by 25%
• Improved average handle time up to 10 seconds or more
• Improved first call resolution up to 22%
Begin your contact center transformation now.
Contact Ulysses Learning today!
Geomant Wallboard. Instant Awareness. Informed Action.
Geomant Wallboard turns real-time metrics and operational data into actionable information for your contact center. Our solution provides a unified view that is easy to update from any location, and simple to deploy on any device your workforce utilizes.
Take advantage of built-in messaging to keep remote agents engaged, while supplying executives with the ability to monitor critical metrics from any location. Whether in the center or managing remote agents, Geomant Wallboard will improve the efficiency of your contact center while optimizing your team.
Let Geomant Wallboard deliver instant awareness in one easy-to-use application.
Korbyt Symon is an all-in-one contact center communication platform that enables businesses to streamline and enhance customer engagement. By integrating chat, voice and video calling, agents can handle customer inquiries seamlessly across multiple channels, resulting in a more efficient and effective customer service experience.
The platform includes real-time analytics and reporting to measure customer satisfaction and agent performance, enabling businesses to identify areas for improvement and adjust their strategy accordingly. Additionally, Korbyt Symon provides personalized customer interactions through AI-driven insights and data analysis to help businesses gain a deeper understanding of their customers to deliver more personalized experiences.
Korbyt Symon offers a range of solutions that enhance agent and supervisor performance in call center operations. The Korbyt Symon mobile app extends supervisors' reach, enabling them to communicate data-based decisions in real time, whether they're working remotely or on the call center floor. Symon Wallboards displays data and leaderboards as compelling visuals, integrating with Automatic Call Distribution data sources to provide a clear, actionable, visual display for the entire team.
Korbyt Symon accelerates digital transformation by enabling businesses to visualize data from both legacy on-premise contact center solutions and new CCaaS solutions (Genesys, Avaya, Amazon Connect, etc.). In the past two years alone, Korbyt has successfully deployed 100+ contact center Cloud migrations.
Overall, Korbyt's contact center communication solutions provide businesses with the tools they need to enhance their customer experience, improve efficiency and drive growth.
To schedule a free demo, please click here.
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It starts with an Other-Centered Approach. Serving and selling 60 customers a day is never easy. Asking your reps to change is even harder, but change can happen. Conversion rates, average order size, and the overall customer experience can improve. Our approach to changing the way your telesales or customer service reps serve their customer is centered around one philosophy: Selling should be the highest form of serving. It's about meeting needs, stated and unstated, not about manipulation. Reframing selling is where we start in our call center training programs. It’s the key to unlocking the desire of your reps to sell and to serve while enhancing the receptivity of your customers.