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Apex Call Centers

Apex Call Centers was founded to provide businesses of all kinds a full-service center where they can have all of their needs met. With over 250 qualified and trained employees, we strive to create a partnership with our clients built on expertise and trust. Since opening our doors in 2017, we have maintained a steady growth throughout the years and hope to continue increasing productivity, meeting our obligations, tripling the amount of current formal jobs and generating stable employment for our team members.

Our mission at Apex Call Centers is to continuously work on strengthening the relationship with our clients and their customers. Our committed team of customer support specialists are devoted to exceeding expectations and facilitating all of your business outsourcing needs. Through the use of various innovative strategies, we provide quality answering services that include inbound and outbound calling services, around-the-clock customer support, customer acquisition and retention, and much more.

Our vision is to be a company distinguished by the recognition of customer satisfaction in the international market, transcending with a persistent model of development and maintaining a successful growth of your business. We do so by working closely with your business and identifying services that best suit your business needs at affordable costs. We aim to provide low operating costs for our clients that allow them to increase revenue for their business without having to sacrifice quality customer care. 

Our industry specializations include:

  • Ecommerce
  • Education
  • HVAC
  • Insurance
  • Legal
  • Medical
  • Multi-level marketing (MLM)
  • Property management
  • Retail
Contact: Sherri Staveski
                888-350-1433
                sherri@apexcallcenters.com

 

EMS, Inc.

As a recognized leader in Customer Service Outsourcing, EMS, Inc. provides a 360 degree customer care program that meets all of your customer contact needs. We offer highly scalable and highly-efficient customer service and technical support solutions for all types of businesses. Each of our client’s programs are built from the ground up to meet their specific needs.

EMS, Inc. is interested in investing people and processes for your company and developing a partner relationship. Our end-to-end customer service offerings include: inbound and outbound telephone services, e-mail response and support, CRM solutions, consulting, IVR, live chat and direct marketing. EMS representatives are available 24 hours a day to supply your customers with the help they need when they need it.

Customer acquisition and retention are essential to an organization's success so every EMS, Inc. representative not only receives extensive program training but also thorough training in customer relationship management. Our representatives in turn provide outstanding customer maintenance and enhanced core relationships.

For additional information or a free quote contact us at sales@emscrm.com or call 1(800)233-8811.

 

 

 

Quality Contact Solutions

Quality Contact Solutions provides telemarketing and call center solutions that achieve sales results. Since 2007 they have been a premier choice for B2B telemarketing. Their expertise in Telemarketing, Lead Generation, Appointment Setting, Outsourced Telemarketing and Qualified Sales Lead delivery shows the versatility and expansive knowledge of their team. Many companies have partnered with QCS to reduce the time and cost associated with outbound programs.

Convoso

At Convoso, we enable contact centers to hit performance metrics that they never thought possible.  Our multi-channel platform allows clients to generate and convert more leads faster.  Unlike typical systems that dial leads over and over without any real strategy, clients can set up drip workflow campaigns to automatically decide when and how often each lead is dialed.  The platform rotates local caller IDs and offers a caller ID reputation score to ensure you are not getting flagged as well as understand which outbound DIDs are working best.  To increase the chances of connecting with each lead, we also offer 2-way text messaging, voice broadcasting, outbound emailing, and the ability to drop ring-less voicemails.

Ameridial, Inc. Healthcare Solutions

Founded in 1987, Ameridial, Inc. is headquartered in North Canton, Ohio and is a U.S. based premier provider of healthcare call center outsourcing solutions. We assist our healthcare partners meet and surpass regulatory Key Performance Metrics and Standards. For 25+ years Ameridial has been providing call center support to healthcare memberships and their providers. Our management team has managed in-house health insurance company call centers and has the experience and knowledge to effectively support your call center requirements.