Buyer's Guide Directory
CRM Consulting
The Taylor Reach Group, Inc.
The Taylor Reach Group, Inc.(Taylor Reach) a call and contact center consultancy, takes a ‘hands-on’ holistic approach to improving customer interaction and call/contact center strategies, by examining every aspect of the call/contact center interaction process. Each Taylor Reach consultant has a minimum of 20 years of senior contact center operational management. Since 2003 Taylor Reach has delivered award winning results to hundreds of Fortune 500, Global 1000 and SMB’s, in virtually every vertical imaginable. We understand the ‘thousands of moving parts’ that make up any contact center and appreciate that the contact center is the single most influential element in delivering an effective customer experience, happier customers and happier employees.
We assist our clients to improve operation effectiveness and efficiency, select new technologies; new site locations, evaluate the benefits of remote agents, social media, self service and/or outsourcing as well as drive revenues, sales conversion and convert cost centers into profit centers. We also complete customer research and benchmarking projects.
We deliver proven results, driving operational innovation. We guarantee your success by guaranteeing a 300% ROI on recommendations we make. Today more than 14,000 agent desktops globally employ Taylor Reach designed operational models. Call Colin Taylor at 416-979-8692 ext 200 or ctaylor@thetaylorreachgroup.com or visit us on the web at www.thetaylorreachgroup.com
Contact Center Pipeline is the industry’s leading instructional journal focused on driving success through effective contact center management. Each issue features in-depth perspectives on the call center market, best practices and trends, technology and people issues that impact the customer experience. Draw upon CCP’s incisive analysis to help you make better decisions about your career and your center.
www.ContactCenterPipeline.com
info@ContactCenterPipeline.com Linksys Call Solutions LLC: We Answer Today's Needs
No matter your company's size, you can enjoy the benefits of working with a professional, productive and proven call center right here in the U.S.
Linksys Call Solutions should be your partner for call center outsourcing because:
You can return your focus to your core business. Your time is valuable. Don't let the phone take it away from you.
Eliminate operation expenses. Hiring, training, payroll, overhead and equipment can weigh on your bottom line. We have these resources ready for you.
Meet your changing needs. Whether your programs need to ramp up or slow down, we can handle it. Seasonal changes, fluctuating customer demand, all can be handled quickly.
Lower your risks. Our experienced team will handle your program. Our vast store of knowledge and experience will save you from reinventing the wheel.
Services we offer include:
. Hotlines
. Telemarketing
. Pre-sales Support
. Post-sales Support
. Answering Services
. Virtual Receptionist
. Nationwide Call Center
. Customer & Product Support
. IT & Application Support Services
. 24 Hour Message and Pager Service
. Inquiry Handling
. Live Receptionist
. Technical Support
. Payroll Processing
. Payment Processing
. Back Office Services
. Billing & Financial Services
. Pharmaceutical Research Trials
. Appointment Taking & Processing
. Order Taking & Order Entry Services
Give us a
call today at 1.855.880.CALL(2255) or
email
cary@Linksyssolutions.com and we'll be delighted to discuss how we can help
your bottom line and peace of mind.
Service Strategies
Service Strategies advances service excellence through training, certification, consulting and industry standards programs that ensure delivery of consistent, high-quality customer service and support. The world's leading service providers use our Service Capability & Performance (SCP) Standards as a roadmap for service excellence.
Links to Our Site
Service Strategies Website
(
www.servicestrategies.com)
Training and Certification Programs
(
http://www.servicestrategies.com/training/)
Service Capability & Performance (SCP) Standards
(
http://www.servicestrategies.com/scp-standards/)
Service Strategies Blog
(
http://servicestrategies.com/blog/)
Company Profile
Service Strategies advances service excellence by providing industry standards, certification, training and consulting services that ensure delivery of consistent, high-quality customer service and support. Service Strategies applies a proven benchmark process to its programs that measures and drives effectiveness for continuous service improvement. We specialize in improving customer service, technical support, eservice, field service and professional service operations.
The world's leading service and support providers use Service Strategies' Service Capability & Performance (SCP) Standards as a roadmap for service excellence and a qualitative and quantitative measure of success. In addition, our career development programs have improved the skills and capabilities of service professionals worldwide, while our strategic advisory and consulting services are helping industry leading service organizations optimize business operations and achieve substantial performance gains.
To learn more about Service Strategies' industry leading solutions and what they can do for your business, Contact us at info@servicestrategies.com or call 858.674.4864 or 800.552.3058 toll free in North America.
Product and Service Information
The Service Capability & Performance (SCP) Standards
The Service Capability & Performance (SCP) Standards establish the global benchmark for service excellence. Developed by Service Strategies, in cooperation with approximately 50 leading service and support organizations from around the world, the SCP Standards have enhanced the capabilities and performance of service operations worldwide since 1998. The internationally recognized standards define best practices for delivering world-class service and support, quantify performance levels, and establish a foundation to build on existing quality processes.
Training and Certification Programs
Service Strategies provides a host of career development, training and certification programs for service and support professionals at the individual contributor and management levels. Our course content and instructor expertise sets our programs apart from anything else in the industry. We will help you gain measurable results through our collaborative process of setting expectations, measuring performance and reinforcing behaviors. In addition, our programs will prepare you for the globally accepted SCP Career Certification credential.
CustomerServ, LTD
CustomerServ, LTD is gateway to world class service providers with a special emphasis on emerging 
outsourcing destinations both offshore and domestic. The leadership team includes Nick Jiwa and Kip Gordman, veterans of the outsourcing industry with over 40 years of combined experience in a wide spectrum of contact center and BPO services. We help our clients partner with outsourcing market leaders in newer, emerging call center and BPO markets and traditional locations as well. We provide outsourcing management services and guidance for our clients, enabling them to get a 360 degree view of the outsourcing world, its latest trends including the ever increasing geographic diversification of delivery partners. We provide a bridge between buyer and purveyor of outsourcing services; we assist in vendor selection, program management, quality assurance, training and development. We provide quantitative and qualitative analysis with a customer centric, solutions oriented approach to helping our clients accomplish goals and objectives within budget. We provide process improvement service for outsourced, captive and in-sourced call centers alike.
Acartus - www.acartus.com
Access Commerce - www.access-commerce.com
Active Innovations, Inc. - www.inforouter.com
Albanese Consulting - www.albx.com
Astea International - www.astea.com
Consona CRM - www.consona.com
Amdocs - www.amdocs.com
FrontRange - www.frontrange.com
RightNow - www.rightnow.com
Verint Witness Actionable Solutions - www.verint.com
Chordiant - www.chordiant.com
Oracle - www.oracle.com
Tech Excel - www.techexcel.com
Cincom Systems, Inc.
Dovetail Software
IQ Services