Buyer's Guide Directory
Customer Survey Solutions
The Connection® provides proactive contact center solutions to your most challenging customer experience issues. We offer customer service, help desk and technical support services via live operator, email, text, live web chat, social media, and brand interaction/reputation monitoring. The Connection® is a leader in the call center industry, leveraging a combined 150 years of experience to successfully achieve our Client’s goals. In addition to call center solutions, we also provide consulting services that maximizes your customer experience in the most cost-efficient way as well as eLearning solutions for call centers looking to effectively, efficiently train their internal call center agents.
Website Link: https://www.theconnectioncc.com/about-the-connection/our-process/
Established in 2003, The Taylor Reach Group is an award winning, Call/Contact Center and Customer Experience consulting and advisory firm. The company is based in Toronto and has offices in New York, Atlanta, Sydney, Phoenix, Ottawa, London, Ireland and Beijing and Bangalore.
We are vendor agnostic and do not partner with technology or outsource agencies. All of consultants possess a minimum of 20 years of ‘hands-on’ call/contact center operational management experience. We do not sell the pyramid, the seasoned experts you deal with through the sales process are the same people who will complete your project. We offer our services with a risk-free guarantee and have a perfect 100+ NPS.
RDI Corporation - Winning Smart
RDI Corporation was founded in 1978 and is headquartered in Blue Ash, Ohio a suburb of Cincinnati. RDI’s clients range from mid-sized corporations to distinguished Fortune 500 companies. RDI provides precise business solutions through a fully integrated outsourcing model. RDI's motto "Winning Smart" sums up its value proposition of helping clients strategize, connect and win with their customers. RDI’s extensive service offerings include: Digital Marketing, Creative Design and Branding, Managed IT Services, robust Contact Center services and Market Research.
RDI’s consultative approach paired with implementable solutions, make it an all-encompassing business solutions provider.
2014 Implementation of the year, IEX Systems
2011 & 2014 Fast 55, Cincinnati Business Courier
2014 ACG Deal Makers Award
2014 NICE Customer Experience and Operational Efficiency Award
2009 -2014 “Top 50” Teleservices Agency
- Customer Interaction Solutions Magazine
Media Center Link: http://corporate.rdidemo.com/media-center.html#
Vocal Labs - www.vocalabs.com