Buyer's Guide Directory
Customer Survey Solutions
Procom is an onshore, customer friendly alternative to offshore call centers. Our unique business model provides the economic benefits of 100% USA based agents at near shore pricing. Our educated, motivated and engaged team of agents ensures that quality communication and engagement are never sacrificed.
We are the call center of the future.
Moving at the Speed of Progress
Incorporating the most recent technological advancements into the way we do business, including predictive dialing, blended agents and inbound advanced call routing backed by digital recording capability, is a cornerstone of our success.
Our 100% USA based agents are the engine that drives it. We understand that the real key to servicing our customers is the staff talent we dedicate to handling your projects. Our clients benefit daily from a team that is educated, motivated, and waiting to take your business forward.
Procom provides a full-service package for both outbound and inbound services, including :
- B2B and B2C Marketing
- Customer Service
- Financial Services
- Political Polling
- Complicated Surveys
- Lead Generation
- Appointment Setting
Our B2B experience includes supporting the following verticals: Telcom, Internet, Cable, Utilities, Insurance, Office Supplies, Credit Card Processing, Small Business Loans, Wholesale Floorcoverings and Solar.
Blended seats and quick access to additional agents give us a significant advantage handling unexpected spikes in inbound call volume.
Procom is the partner you need for a bright, bold future.
The Connection® provides proactive contact center solutions to your most challenging customer experience issues. We offer customer service, help desk and technical support services via live operator, email, text, live web chat, social media, and brand interaction/reputation monitoring. The Connection® is a leader in the call center industry, leveraging a combined 150 years of experience to successfully achieve our Client’s goals. In addition to call center solutions, we also provide consulting services that maximizes your customer experience in the most cost-efficient way as well as eLearning solutions for call centers looking to effectively, efficiently train their internal call center agents.
Website Link: https://www.theconnectioncc.com/about-the-connection/our-process/
Altivon builds some of the largest, most complex contact center solutions. We focus on understanding your needs first and foremost, then design, deploy, support and evolve the best-fit solution. Altivon has focused exclusively on delivering contact center solutions for more than 25 years.
Keeping up with contact center technology and trends can be daunting. Altivon can help you form and execute your strategy for elevating customer experience, enhancing employee engagement and evolving operations. Our project teams consist of best in class project managers, solution architects, application consultants, implementation engineers, software developers, quality engineers and trainers. These individuals are certified on key technologies and are expert in their deployment.
Give your customers choice and flexibility. Reduce their effort with solutions built around self-service, callbacks, process automation and more. Give your agents greater insight into the customer journey and leverage real-time analytics to guide complex interactions. Get the most out of your operation through performance monitoring and workforce management.
Founded in 1989, Altivon operates across North America with deployments internationally. We have delivered contact center solutions based on leading contact center technologies since 1997. We are the only Genesys partner to deploy solutions on all their technology platforms--PureEngage, PureConnect and PureCloud.
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