Buyer's Guide Directory

Strategic and Long Term Planning Solutions

Bay Bridge Decision Technologies

Bay Bridge Decision Technologies is the creator of the world’s first Contact Center Strategic Planning software: CenterBridge®. CenterBridge is the number one forecasting, capacity and staff planning, budgeting, and “what-if” analysis application for contact centers. Employing data from several sources including; ACD, workforce management, and payroll systems, CenterBridge provides you with mathematically proven solutions to the most common and complex business challenges including:

·How many agents do I need to hire?

·On which days should new hires begin? What about training and learning curves?

·In which centers should I hire which agents for greatest efficiency?

·What is the most profitable service level we can run?

·Looking at my top three ‘critical factors’: revenue, cost, and service quality - What happens if we have a surge in call volume? What happens if I pull lever A? What if lever B? Okay, what if lever C?

·What’s the difference between what we projected and what actually happened? What caused the variance?


www.BayBridgeTech.com

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