Oct 25 What Can Contact Centers Expect from AI? - Fonolo
Although AI is having a profound influence in many applications, its impact on the contact center industry is still unclear. Will it improve self-service tools? Will it help reduce costs? Will it lower the need for agents? These are crucial questions for people managing call center budgets and planning. Sadly, much of the information available today is skewed by journalists looking for clicks or vendors looking for customers. In this one-hour webinar you’ll get an unbiased take on how AI will impact contact centers and customer service.