1/29/19 Top Trends Shaping Customer Engagement in 2019 and Beyond - Nuance
The potential of AI for customer engagement gives hope of ramping up automation, enriching business insights, streamlining processes, augmenting agents, and making customers lives a whole lot better and organizations a lot more efficient.
But the pace and diversity of technology — from the promise of AI to the reality of technical debt to its ability to deliver tangible business results — is challenging organizational priorities and budgets. It’s time to get practical about AI.
Enterprises are finally moving beyond the hype to recognize that AI for customer engagement requires hard work—planning, deploying and governing it correctly. In this webcast, Nuance with guest Ian Jacobs, Principal Analyst at Forrester Research, looks at the trends that are shaping the future of customer engagement – in 2019 and beyond. Register now