Contact Center Pipeline
Contact Center Pipeline is the industry’s leading instructional journal focused on driving success through effective contact center management. Each issue features in-depth perspectives on the call center market, best practices and trends, technology and people issues that impact the customer experience. Draw upon CCP’s incisive analysis to help you make better decisions about your career and your center.

www.ContactCenterPipeline.com

info@ContactCenterPipeline.com

DYNAMIC DIRECT
You live and breathe the complexities of call center marketing. That’s why we’re reaching out to you. Dynamic Direct– a leader in direct response and inbound and outbound call center solutions. We’ve been there…testing third-party call centers for our overflow calls, or to minimize overhead. And every time, going back to the drawing board because no one sells to our customers quite as well us. That’s why we want to share our expertise with other companies who need a few extra agents to handle their call volume, or want to shift the burden of managing a call center to the experts.

Here are a few of the perks we can offer your business today:

• Fully Integrated Call Center Solutions – We provide turnkey operations, US based, 24/7, 365
• Scalable Support – Transfer as few or as many calls as you need
• Continuous Improvements – We constantly improve our call center for our own products, you’ll reap the rewards
• Pay-Per-Use – Straightforward fee structure gives you less to worry about, and more to gain
• Seasoned, Passionate Sales Force – Our agents are the best, adapting to new products and services with minimal training with a sense of urgency
• Quick Implementation – We’ll grow with you and be up and running, selling your products in a flash!
• Technology – State of the art telephony platform supports multi-channel interactions, and skills-based network routing
• Connectivity- Experience integrating with our clients’ internal CRM systems including point-to-point circuit, VPN connectivity and internet, and in real-time
• Business Intelligence – Data mining and forecasting, reporting and delivery
• IVR Applications – CTI integration, automated customer service options, and real-time call analysis

Call me today at 1-800-956-6006 or email shannon.alexander@dynamic-direct.com to find out how we can improve your operations, and your bottom line.

www.dynamic-direct.com

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ECTtelecom – www.ecttelecom.com
ECTtelecom is a leading Master Telecom Agency since 1994. We simplify the purchase and management of voice, data and internet services for Call Centers nationwide and around the world. We offer SIP Trunking or TDM Outbound and Inbound Long Distance as low as $0.0080 cost per minute and Internet T1 1.5 Mbps as low as $225.00 monthly.

Call Center Telecom Solutions
ECTtelecom, with a portfolio of over 35 telecom carrier agreements, is able to provide best world class solutions tailored for the needs of your call center. We offer solutions for Local, Long Distance Service, Audio/Web/Video Conferencing, Dedicated Internet Access, Ethernet, Integrated Voice/Data Services, VoIP, SIP Trunking, PRI, Private Line, MPLS, and Enhanced Network Solutions.

Short Duration Calls for Outbound SIP Trunking or TDM
We love long distance SIP Trunking and TDM outbound call centers and telemarketers with short duration calls per second that use predictive dialers. Some service providers reject short duration call traffic, but we have Tier 1 service providers that welcome it. Some of our Service Providers do not charge for short duration calls. Say goodbye to unexpected penalties for short duration calls.

Contact: Kenny Wilder, President/Owner
Toll Free: 800-664-3071
E-mail: kenny@ecttelecom.com
Website: www.ecttelecom.com

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EMPLOYMENT TECHNOLOGIES CORPORATION (ETC)
Employment Technologies Corporation (ETC) is the pioneer and world leader in simulation software for employment testing. For nearly two decades, ETC's award-winning EASy Simulations® have set industry standards for innovation, accuracy, fairness, quality, and value. These highly realistic, interactive simulations are consistently rated Best in Class in independent reviews and are proven to:

- Increase the accuracy of hiring decisions

- Decrease employee turnover

- Reduce hiring time and costs

- Decrease training time

- Accelerate employee development

- Increase sales/referrals

- Boost customer satisfaction and retention

ETC offers complete hiring and development solutions for key call center jobs, including customer service representatives, collection agents, e-representatives, and team leaders. Our award-winning EASy Simulations® are highly interactive, engaging assessments that pinpoint applicants with the greatest potential for success on the job. Using advanced simulation technology, EASy Simulations immerse applicants in the target role and require them to perform actual job tasks. Click http://www.etc-easy.com/_products/industry_contactcenter.htm for more information about our solutions for Contact Centers.

Employment Technologies introduced EASy Simulations to the marketplace more than 20 years ago. EASy Simulations® is not just a brand name, it’s the hallmark of our products’ ease of use, reliability and quality. Overwhelmingly, our customers tell us that our EASy Simulation technology is easy to use, easy to implement, easy to administer, and easy to understand. EASy-brand Simulations are web-delivered applications that create virtual workplaces where candidates test-drive the job and prove they have the skills to succeed. The web-based platform provides maximum flexibility, allowing for both on-site and remote delivery. It also eliminates the hassle of software installation and maintenance for our customers. Click to read what customers are saying about EASy products and services.

Contact :

Donna Gray, Business Development Director
Employment Technologies Corporation
Phone: 877.684.4548
Email: employment.technology@etc-easy.com
Web Site: www.etc-easy.com

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ENVISION TELEPHONY, INC.
Envision is a pioneer in delivering innovative team coaching and performance improvement products and services to the contact center. Envision's landmark and industry-renowned Click2Coach® fully integrates the value of quality monitoring and management, e-learning, automated coaching and robust analytics and performance management capabilities.

Envision marries the power of Click2Coach and Envision Workforce Management™ together on the award-winning Envision Centricity® Web-based workforce optimization (WFO) technology platform to deliver a full spectrum of ROI-driven efficiency and effectiveness gains that meet the most specific and unique objectives of customer-focused organizations worldwide.

A commitment to unparalleled customer-centricity is at the center of the company's mission and is what makes Envision the authority on delivering an uncompromising customer experience. Visit www.envisioninc.com, email info@envisioninc.com or call 206.225.0800 ext. 500 for more information.

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ETECH, INC.
Etech is a leading provider of intelligent sales and service solutions utilizing inbound and outbound voice and web chat. We understand the importance of customer relationships. That’s why all of our solution strategies are driven by the ‘voice of the customer’. Our stringent QA process ensures an ever-improving customer experience. We also gather critical business intelligence data from each customer interaction. And we do everything with the highest integrity and quality possible. These differences allow us to provide industry-leading service, stellar CSAT scores, and high performing sales and service solutions that enable our clients to increase revenue and delight their customers.

With Etech, you will:

· Improve Customer Satisfaction

· Reduce Average Handle Time

· Increase Revenue

· Reduce Cost

· Increase Market Share

· Shorten the Sales Cycle

· Reduce Call Volume

· Rapidly Resolve Inquiries

· Increase Customer Loyalty

· Increase Agent Productivity


Quick Facts about Etech

· 2,300 team members in seven facilities located in Texas, Jamaica and India.

· Dedicated bilingual center in Pasadena,Texas providing services in both Spanish and English.

· Tier One preferred provider for Fortune 50 and Fortune 500 companies.

· ISO 9000 Certified and PCI Compliant

More information on Etech is at http://www.etechinc.com.

Jim Iyoob | Vice President Global Development
Etech, Inc.
Office: 936.559.2258 Mobile: 936.371.2640
www.etechinc.com

Twitter: @jiyoob

Twitter: @etechtexas

Twitter: @ata_s_central

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EXECS IN THE KNOW - A Division of M.E.R. Inc.

Execs In the Know is here to “promote” the capabilities of global “Customer Experience” or “Service Leadership” professionals around the world. Our model is to “serve” and be an “advocate” for providing awareness, facilitating networking opportunities, offering talent reach and highlighting the significant accomplishments this industry has to offer.

Our Services are to “connect” executives in the service industry (executive search, networking, awareness, personal branding, and recognition).

Education and Networking- Live Events- Customer Response Summit
Industry Awareness- Voice of the Customer Radio
Executive Search Services – Contract and Permanent
Industry Recognition -Voice of the Customer Awards


Chad McDaniel
President
Execs In the Know - A Division of M.E.R. Inc.
866-991-3555 (toll-free)
mcdaniel@justcareers.com
www.execsintheknow.com
www.customerresponsesummit.com

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FISERV
As the leading global technology and services provider to the financial services industry, Fiserv is ideally positioned to help your organization meet today’s business-critical challenges. Contact and Servicing Center from Fiserv provides: customer service; collections and recovery; sales and lead management; help desk Level 1 support; and customized outsourced programs. Our strategies, solutions and services allow you to successfully outsource selected business processes to achieve greater efficiencies and economies of scale. We leverage our many years of IT, contact center and servicing experience to deliver high-quality data- and voice-based services – not as an external third party, but as a seamless extension of your business. Our services provide you the choice to create solutions to meet your current needs, with the flexibility to scale operations up or down as business dictates. Leveraging Lean Six Sigma principles, as well as our wealth of knowledge about the successful delivery of financial services, our solutions can reduce your costs, drive revenue growth and accelerate your success.

About Fiserv
Fiserv, Inc. (NASDAQ: FISV) is the leading global provider of information management and electronic commerce systems for the financial services industry, driving innovation that transforms experiences for financial institutions and their customers. Fiserv is ranked No. 1 on the FinTech 100 survey of top technology partners to the financial services industry. For more information, visit www.fiserv.com.

Contact and Servicing Center
Contact: Mike Cimato, Relationship Executive
Phone: 716-564-4044

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GC SERVICES
Since 1957, GC Services has been a premier provider of call center and account receivable
management services for numerous industries. GC Services has nearly 9,000 employees in over 30 call center locations. We offer a wide variety of customer care services, as well as early out/live receivables management and post charge-off/third party debt collections. By combining specialization in specific client needs with dedicated resources, we provide “best-in-class” service. GC Services has a 54-year track record of success in service to public and private sector clients.

GC Services’ business partnerships include clients from virtually every industry, including the automotive, banking, cable and satellite, computer manufacturing and consumer electronics, financial services, overnight shipping, retail, telecommunications, utility, and various governmental sectors. Our diverse experience allows us to deliver best-in-class solutions to our clients with highly skilled management and staff, and we consistently bring value to the partners we serve.

GC Services understands that financial stability is of the utmost importance in today’s challenging economic climate. GC Services is an extremely financially stable organization, with earnings growth and low debt. We have maintained continuity of management and ownership since our inception in 1957. The financial performance and stability of our company is unrivaled. GC Services has never played a role in any merger or acquisition, and our name has never changed as a result. Consistency, dedication, solidarity and trust are what you can rely upon with GC Services.

Please contact us to discuss how our programs can match your goals and objectives.
Email: marketing.communications@gcserv.com
Phone : 847-605-9520
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GLOBAL CONTACT SERVICES - www.gcsagents.com
Experience Means Superior Results

Global Contact Services (GCS) is a leading provider of integrated customer care solutions for major corporations throughout the United States.

Our wealth of experience, technology and high-quality results provide our clients with measurable, increased revenue and return on investment from every customer interaction.

The GCS client services team offers experience unmatched in the contact center industry. We understand that our clients’ daily point of contact must be a true business professional who thinks strategically and acts tactically. Our client services team is comprised of associates who have demonstrated success by working with clients and delivering results for many years.

Click Contact Us for more information about how GCS can help you and your organization succeed!

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INTERIOR CONCEPTS
Interior Concepts specializes in call center furniture. Here are some of the many features and benefits that come from working with us:

• Factory Direct Pricing
• Free Space Planning
• Maximize Valuable Floor Space
• Lifetime warranty

But don’t listen to us. Let our customers tell you why Interior Concepts offers the best furniture solutions:

• “Interior Concepts offers the best space planning and dimensional drawings in the business. Their furniture adapts to any environment. I don’t know of another manufacturer that could have customized their furniture to the exact specifications of our space without charging extra or pushing out lead times.”
• “We chose Interior Concepts because of their custom capabilities and their flexible working attitude.”
• “They were just so easy to work with, and they made my decision making easy.”
• “Any company that can save me time and hit the mark right off the bat is worth their weight in gold.”

For more information and to create your own Interior Concepts success story visit: http://www.interiorconcepts.com/IC/C-C-Times-Directory

www.interiorconcepts.com
info@Interiorconcepts.com
(800) 678-5550

YouTube: http://www.youtube.com/user/InteriorConceptsMI
Facebook: http://www.facebook.com/InteriorConceptsMI
Twitter: http://twitter.com/#!/InteriorConcpts
LinkedIn: http://www.linkedin.com/company/interior-concepts-corporation

KNOAH SOLUTIONS
Knoah Solutions is an award-winning, global provider of business process outsourcing (BPO) services. Since 2001, Knoah has provided low-cost, multi-channel customer service and technical support. Their largest client earned the J.D. Power & Associates customer service award three years in a row. Knoah has also received global recognition as a Top Service & BPO provider, and Rising Star. They foster a rigorous “always on, always learning” infrastructure and philosophy, which clearly differentiates them from other vendors. With modern, state-of-the-art technologies, multiple redundancies, and top-level security features, Knoah helps ensure maximum contact center uptime and productivity. Progressive tools provide total visibility into the contact center life cycle management process through coaching, e-learning, and 24/7 access from anywhere in the world.

To learn more about Knoah Solutions please visit www.knoah.com.

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LINKSYS CALL SOLUTIONS LLC
Linksys Call Solutions LLC: We Answer Today's Needs

No matter your company's size, you can enjoy the benefits of working with a
professional, productive and proven call center right here in the U.S.

Linksys Call Solutions should be your partner for call center outsourcing
because:

You can return your focus to your core business. Your time is valuable.
Don't let the phone take it away from you.

Eliminate operation expenses. Hiring, training, payroll, overhead and
equipment can weigh on your bottom line. We have these resources ready for
you.

Meet your changing needs. Whether your programs need to ramp up or slow
down, we can handle it. Seasonal changes, fluctuating customer demand, all
can be handled quickly.

Lower your risks. Our experienced team will handle your program. Our vast
store of knowledge and experience will save you from reinventing the wheel.

Services we offer include:

. Hotlines

. Telemarketing

. Pre-sales Support

. Post-sales Support

. Answering Services

. Virtual Receptionist

. Nationwide Call Center

. Customer & Product Support

. IT & Application Support Services

. 24 Hour Message and Pager Service

. Inquiry Handling

. Live Receptionist

. Technical Support

. Payroll Processing

. Payment Processing

. Back Office Services

. Billing & Financial Services

. Pharmaceutical Research Trials

. Appointment Taking & Processing

. Order Taking & Order Entry Services

Give us a call today at 1.855.880.CALL(2255) or email
cary@Linksyssolutions.com and we'll be delighted to discuss how we can help
your bottom line and peace of mind.

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LIVEOPS
LiveOps is transforming sales and service work. The company offers innovative solutions aimed at solving technology and workforce needs for today's businesses. The LiveOps Contact Center Cloud Platform is the award-winning technology platform that enables companies to enhance their consumer experience while achieving measurable operational efficiencies. Based on this same cloud-based platform, LiveOps offers Workforce Cloud, the largest marketplace for call center workers, uniting more than 20,000 independent agents with companies in a wide range of industries including financial, health, insurance, retail, marketing and media. The company has created an environment where work and talent are unconstrained by geographical boundaries, and the right people are engaged in the right work at the right time. The company has been recognized by business and government organizations for its technology, innovative business model and visionary leadership team. LiveOps is headquartered in Santa Clara, California. Contact LiveOps at 800.411.4700 or visit www.liveops.com

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PIPKINS, INC.
Pipkins, Inc., founded in 1983 and headquartered in St. Louis, Missouri, is the leading supplier of workforce management software and services to the call center industry, providing sophisticated forecasting and scheduling technology for both the front and back office. Its award-winning Vantage Point enables managers to solve the complicated operational issues in today’s multi-faceted call center environment. Pipkins’ systems forecast and schedule more than 100,000 agents in over 300 locations across all industries worldwide. For more information, visit www.pipkins.com.

Phone: 800-469-6106
Fax: (636) 590-4454
Email: info@pipkins.com

PLUM VOICE
Award Winning IVR and Speech Recognition Solutions

For over ten years, Plum has improved call center efficiency by lowering costs, increasing automation rates, and enhancing customer satisfaction through innovative IVR solutions.

INDUSTRY KNOWLEDGE: Plum serves industries such as Health Care, Retail, Telecommunications, Insurance, Financial Services and Market Research.

DEPLOYMENT OPTIONS: Plum offers both hosted IVR and onsite IVR systems.

LATEST TECHNOLOGY: Plum’s VoiceXML platform utilizes the latest speech recognition and text-to-speech technologies. All of Plum's IVR call center solutions are designed for maximum flexibility and scalability.

FEEDBACK FOR OPTIMIZATION: To monitor customer satisfaction and improve operational processes, Plum offers configurable post-call customer surveys that provide real-time consumer feedback.

WEB-BASED CONTROL: All of Plum's IVR solutions can be easily configured through web-based interfaces.

Contact a Plum consultant for a comprehensive discovery and ROI analysis. Our free consultations have resulted in the creation of hundreds of IVR solutions that produce strong ROI for businesses in any industry.

Contact Info:
1-866-398-0657
+1-617-712-3000
sales@plumgroup.com
Free Consultation

PURESHARE
VIDEO LINK

PureShare® provides CallCenter operators with web-based metrics management and realtime reporting products that proactively deliver critical status information at a glance. PureShare SingleView ITT is a real-time operational metrics product that delivers a holistic view of current business status, trends, history and more based on data consolidated from ACD systems, SQL data bases, spreadsheets, BI tools, and other data sources. And, it can deliver early warnings of potential SLA breaches to enable proactive CallCenter management.
Literally up-to-the-minute and available at the click of a button, SingleView IT allows managers, customers, and staff to clearly see the status of call volumes, agent performance, efficiencies, and other Call Center metrics that concern them. This includes executive-level rollups of performance across the operation as well as drill-downs into details as required.

PureShare SingleView IT is designed for rapid deployment and allows operators of Call Centers to:

• Consolidate information from any data source to provide a single point of reference for a complete view of actual CallCenter performance
• Quickly gain access to CallCenter metrics information that enables them to improve efficiencies in key areas
• Move from reactive service management to a proactive approach with business-rule-based alerts
• Proactively monitor any set of metrics and execute actions in the event of exceptions
• Provide customers, supervisors, CIOs and staff with custom dashboard views of performance - in the appropriate context for them
• Personalize views with select CallCenter metrics, alerts, favorites, annotations, personalized watch points, thresholds, and targets
• Reduce the administrative burden required to create and distribute CallCenter metrics and reports to internal and external customers.

PureShare SingleView IT comes with a variety of pre-packaged views to get quickly up and running with dashboards tailored to executives, management, staff and customers in the CallCenter environment. The solution is PDA, cellphone, and Blackberry enabled, and it integrates with external sources of authentication.

Learn more about PureShare SingleView ITT.

http://www.twitter.com/pureshare

http://www.youtube.com/pureshare

http://www.linkedin.com/companies/pureshare

http://www.facebook.com/pages/PureShare/176582736927?ref=search&sid=589001608.4176510243..1

SERVICE STRATEGIES
Service Strategies advances service excellence through training, certification, consulting and industry standards programs that ensure delivery of consistent, high-quality customer service and support. The world's leading service providers use our Service Capability & Performance (SCP) Standards as a roadmap for service excellence.

Links to Our Site
Service Strategies Website
www.servicestrategies.com

Training and Certification Programs
http://www.servicestrategies.com/training/

Service Capability & Performance (SCP) Standards
http://www.servicestrategies.com/scp-standards/

Service Strategies Blog
http://servicestrategies.com/blog/

LinkedIn Networking Group
http://www.linkedin.com/groups?gid=120219

Twitter
@SvcStrategies or http://twitter.com/svcstrategies

Facebook
facebook.com/ServiceStrategies

You Tube
http://www.youtube.com/servicestrategies

Company Profile
Service Strategies advances service excellence by providing industry standards, certification, training and consulting services that ensure delivery of consistent, high-quality customer service and support. Service Strategies applies a proven benchmark process to its programs that measures and drives effectiveness for continuous service improvement. We specialize in improving customer service, technical support, eservice, field service and professional service operations.

The world's leading service and support providers use Service Strategies' Service Capability & Performance (SCP) Standards as a roadmap for service excellence and a qualitative and quantitative measure of success. In addition, our career development programs have improved the skills and capabilities of service professionals worldwide, while our strategic advisory and consulting services are helping industry leading service organizations optimize business operations and achieve substantial performance gains.

To learn more about Service Strategies' industry leading solutions and what they can do for your business, Contact us at info@servicestrategies.com or call 858.674.4864 or 800.552.3058 toll free in North America.

Product and Service Information

The Service Capability & Performance (SCP) Standards

The Service Capability & Performance (SCP) Standards establish the global benchmark for service excellence. Developed by Service Strategies, in cooperation with approximately 50 leading service and support organizations from around the world, the SCP Standards have enhanced the capabilities and performance of service operations worldwide since 1998. The internationally recognized standards define best practices for delivering world-class service and support, quantify performance levels, and establish a foundation to build on existing quality processes.

Training and Certification Programs

Service Strategies provides a host of career development, training and certification programs for service and support professionals at the individual contributor and management levels. Our course content and instructor expertise sets our programs apart from anything else in the industry. We will help you gain measurable results through our collaborative process of setting expectations, measuring performance and reinforcing behaviors. In addition, our programs will prepare you for the globally accepted SCP Career Certification credential.

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SHL
VIDEO LINK

SHL is the global leader in talent assessment solutions, driving better business results for clients through superior people intelligence and decisions – from hiring and recruiting, to employee development and succession planning. With a presence in over 50 countries, SHL delivers more than 25 million assessments annually in over 30 languages – allowing clients to benefit from both global expertise and local insight. Along with its world-class consulting practices and 24-hour support center, SHL clients can access over 1,000 assessments through an easy-to-use technology platform. 

Visit: www.shl.com.

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SYNERGY SOLUTIONS
Synergy Solutions is a premier provider of outsourced call center services focused on elevating the customer experience and client branding. Synergy specializes in both inbound and outbound customer acquisition, customer care, retention and loyalty management programs in English, Spanish and French with a network of call centers throughout the United States. Specialized verticals include financial services, healthcare, insurance, telecommunications, energy, publishing and political advocacy/voter contact.

Contact:
Lori Fentem, President
Synergy Solutions, Inc.
20235 N. Cave Creek Rd. #104-612
Phoenix, AZ 85024
602-296-1600 phone
480-383-6301 fax
llfentem@callsynergy.com

TACTION
Taction is the contact center for hire offering professional, positive telesales and services to your customers—whether they're individuals or businesses.

For more than a quarter of a century, we've given nationally recognized service to the customers of trusted brands like Polaroid, Samsonite, Lotus 1-2-3, American Express, and the Maine Public Broadcasting Network.

Our knowledgeable, well-spoken agents are available 24 hours a day, 365 days a year.
Taction is located in beautiful mid-coast Maine, where the air is clean and the people work hard. Come visit us soon.

Contact: Randall M McKee
Phone: (800) 508-9936 (direct)
Email: rmm@taction.com
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TELE RESOURCES, INC.
Tele Resources, Inc. is a 100% outbound telemarketing center and a multiple year member of the INC 5000, specializing in:

Sales calls
Cross-selling or up-selling
Existing customer calls
Lead generation
Appointment setting
and more…

Tele Resources, Inc., has over 30 years of experience in the telemarketing industry, and has provided services for numerous fortune 500 companies. Tele Resources, Inc. managed to reach such success by providing the best in telemarketing services, hands on program management by the brightest minds in telemarketing, and a never ending commitment to quality.

Make the right call with Tele Resources, Inc.
Mark Swanson today 1-888-698-8787 ext 114
mark.swanson@teleresources.net

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TELEMARKETING.NET
If your business is in need of telemarketing services, then this is the site for you. We have partnered with many reputable telemarketing companies all over country in order to create a valuable database for our users.

Browse through our site to find a telemarketing company that fits your inbound or outbound telemarketing needs. Search for a company based on the type of telemarketing you require whether it is business to
business campaign, business to consumer campaign, appointment setting, or customer care. Our telemarketing companies possess the experience and equipment to run a successful campaign whether your goal is to drive sales, generate leads, schedule appointments or inform your
customers of a special product or event.

Whatever your needs for a telemarketing company may be, we are sure we can find the right one
for your particular campaign. So visit www.telemarketing.net and find your telemarketing company, today!

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THE CONNECTION
The Connection® is an award-winning, US-based live operator inbound and outbound call center and service agency. For over 27 years, we have helped leading national corporations outsource their customer service and sales calls. We are proud to have repeatedly been rated by Customer Inter@ction Solutions® Magazine as one of the "Top 50" service agencies in the country. We have also recently been distinguished as an MVP (Marketing Via Telephone) Quality Award recipient. This honor is presented to the call centers that provide superior quality in the areas of company policies and procedures, customer service, technology, human resources, ergonomics and public image.

Our fully automated, state-of-the-art call center equipment and custom software enables The Connection® to field thousands of calls daily for each client with a high degree of professionalism and customization. We have the capacity to handle over 100 million calls a year. This capacity provides our clients with the best of both worlds: superior quality, experience, and "hands on" service coupled with the advanced technical capabilities of the finest call centers in the country.

We specialize in sales with upsells, customer service, lead generation with surveys, e-mail response and Web-based call center services. Our goal is to provide the highest level of world class call center service to our clients. For a free quote contact us at 1-800-883-5777 or sales@the-connection.com or visit us at www.the-connection.com.