CallMiner and Cloud9 Announce a Strategic Partnership to Bring Customer Engagement Analytics to New European Markets
London, UK -- CallMiner, the leader in speech and customer engagement analytics solutions, and Cloud9 Business Analytics, a leading provider of cloud-based Workforce Optimisation (WFO) solutions announces a strategic partnership to bring robust cloud-based enterprise speech analytics to small and midsized businesses (SMBs) in the UK. With the support of over 20 languages and dialects CallMiner Eureka will also allow for the expansion to other European markets.
“We were looking for a like-minded partner that would allow us to bring speech analytics to the SMB market and also support chat, email, text, social media and other communications channels as many of our customers are asking for this capability. We found that partner in CallMiner,” says Keir Woolhouse, Business Consultant at Cloud9 Business Analytics.
“CallMiner and Cloud9 share a common commitment– to empower contact centres that want to improve customer engagement and the rate of positive outcomes by automating the otherwise labour-intensive QA process and then extracting actionable insights from 100% of customer interactions. With CallMiner Eureka and our overlay of managed services we can deliver on this promise,” Woolhouse continues