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Webcast: Call Center Business Intelligence And Analytics - Thursday, July 16th
by VPI -
August 28, 2015
WEBCAST: Call Center Business Intelligence & Analytics
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DATE: Thursday, July 16th Noon ET / 9 am PT
Presenters:
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Richard Snow is research director at Ventana Research |
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Greg Cummings is solutions director at VPI. |
Have a question for the panel?
Email your question to panel moderator Patrick Botz at pbotz@vpi-corp.com.
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Want to gain fast customer and operational insights?
According to Ventana Research, nearly two-thirds (63%) of organizations are considering investing in customer analytics to improve the customer experience. And for good reason – business intelligence and analytics are transforming the way we collect, analyze and act on customer and operational data. Say goodbye to tedious spreadsheets and hello to real-time, consolidated dashboards that give you everything you need to effectively manage customer experience at your fingertips.
Register to Attend the Complimentary Q&A Webcast, to join analyst Richard Snow from Ventana Research and Greg Cummings from VPI as they answer your toughest questions and address these FAQs:
- Key drivers and benefits of deploying business intelligence and analytics in your contact center
- Implementation best practices and pitfalls to avoid
- Expected Return on Investment (ROI)
- Pros and cons of today’s software options
Scheduling conflict? Register and we'll send you the recorded Webcast. |
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