Challenge Solved: How to Handle Tough Calls Like a Pro
Submitted by Ulysses Learning
Case Study: Major BPO Doubles Dial Conversions With Trusted Call Completion®
Submitted by Quality Voice & Data
Cost of Non-Compliance
By Finn Rafter-Phillips, Global Channel Manager, IPI
We’re Here for You: Every Step of the Way with CallShaper Support
Submitted by CallShaper
Breaking Through Barriers: Why Call Centers Need Multilingual Texting
By Sean Roy, Co-founder and CEO, Dialog Health
Language I/O Report: Half of All Organizations Expect AI to Improve Global Customer Communication
Harnessing the Power of Generative AI: Unlocking Value in Customer Service and Enterprise Workflows
By Claudio Rodrigues, Chief Product Officer, Omilia
InMoment Global Study: Consumers Want Contact Centers to Listen, Respond, and Resolve—Not Just Automate
Case Study: Cutting Call Abandonment from 14% to Less Than 3% to Stay Onshore
Submitted by Insightful
Are you a Driver or a Rider? - Grab the Wheel and Step on the Gas
By John Tschohl, Founder and President, Service Quality Institute
Complimentary Webcasts: Thursday, May 8th - How Schedule Complexity and Employee Empowerment Belong to the Same Conversation – Calabrio
Complimentary Webcast: Tuesday, May 13th - Balancing Bots, Agents, and Customer Needs - WFM Practices for Modern Contact Centers - DMG Consulting and NICE
Complimentary Webcast: Wednesday, May 21st – Forecasting with Accuracy: Predicting Labor Demands Effectively - Juanita Coley, CEO and Founder, Solid Rock Consulting
Complimentary Webcast: Thursday, June 5th - Beyond Proof of Concept - How to Adopt AI Agents for Success - Presented By: NICE
Complimentary Webcast: Wednesday, July 16th – Optimizing Schedules: Creating Efficient and Balanced Work Plans - Juanita Coley, CEO and Founder, Solid Rock Consulting
Complimentary Webcast: Wednesday, September 17th – Managing in Real-Time: Enhancing Performance through Intraday Management - Juanita Coley, CEO and Founder, Solid Rock Consulting