Three AI Trends That Will Shape the Customer Experience in 2025
By Fabio Sattolo, Chief People and Technology Officer, Covisian
Challenge Solved: What does Unreasonable Hospitality mean for you?
Submitted by Ulysses Learning
Case Study: Major BPO Doubles Dial Conversions With Trusted Call Completion®
Submitted by Quality Voice and Data
Inside the World of Dispatch Call Centers
Submitted by CallShaper
Personalization Isn’t Just a Feature—It’s a Strategy
By Lilia Yeghiazaryan, Co-founder and CEO, Dexatel
What Should My CX Center Focus on Beyond AI?
CH Consulting Group, Christa Heibel, Founder and CEO
Get The Service You Deserve: Five Steps to Getting a Problem Resolved
By John Tschohl, Founder and President, Service Quality Institute
As Threat Levels Surge, Here’s How Healthcare Contact Centres Can Stay HIPAA Compliant
By Finn Rafter-Phillips, Sector Specialist, Healthcare, IPI
Complimentary Webcast: Wednesday, January 29th – The A, B, Cs of Capacity Planning
– Presented By: Real Numbers
Complimentary Webcast: Wednesday, February 5th – Transforming Quality Management - Precision, Personalization, and Impact – Presented By: NICE
Complimentary Webcast: Thursday, February 27th – Tech Insights Roundtable Preparing for the Future of WFM – Presented By: CrmXchange