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Call Center Times - July 2025 Newsletter - Enjoy!

July 1, 2025

Call Center Times' July 2025 Newsletter

This issue features the following:

 
AI-Powered Humans: Redefining Customer Experience Through Innovation
By Jurgen Hekkink, Head of Product Marketing, AnywhereNow
 
When AI Meets Compliance: Navigating PCI, PII, and HIPAA in the Age of Machine Learning
By Finn Rafter-Phillips, Global Channel Manager, IPI
 
Challenge Solved:  Every Call Center Leader Should Read This Book
A Simple Mindset Shift Can Transform Resilience, Culture, and Confidence in Your Teams
Submitted by Ulysses Learning
 
Culture First: Why We Hire for Attitude Over Experience
By Walter Sabrin
 
CallShaper Productivity Features: 4 Upgrades to Boost Agents
Submitted by CallShaper
 
Are You Doing Your Best To Drive Customer Service?
By John Tschohl, Founder and President, Service Quality Institute
 
How Agentic AI is Revolutionizing Healthcare Payer Contact Centers
By Abhishek Danturti Sharma, Associate Vice President, Business Transformation and Head of AI Center of Excellence, Sagility
 
New Study: How Accents Are Shaping Customer Service Interactions and Career Opportunities
Submitted by Answering Service Care
 
The Risks and Rewards of Not Offshoring Call Center Staffing
By Dr. Louis Siebrits, Resolv.Global, Partner
 
4 Ways to Enhance Call Center Agent Performance
Submitted by CallShaper
 
All Access: Future Contact Centers | 15 & 16 July 2025
 
Complimentary Webcast: Wednesday, July 16th – Optimizing Schedules: Creating Efficient and Balanced Work Plans - Juanita Coley, CEO and Founder, Solid Rock Consulting
 
Complimentary Webcast: Tuesday, July 29th - From Chaos to Connection - Reimagining the Agent Desktop – NICE
 
Complimentary Webcast: Thursday, August 7th - Best Practices - Workforce Strategy - Optimization and Engagement
 
Complimentary Webcast: Wednesday, September 17th – Managing in Real-Time: Enhancing Performance through Intraday Management - Juanita Coley, CEO and Founder, Solid Rock Consulting
 
 
STIR SHAKEN Provider with Local Outbound Caller IDs for Sale
 
 

 
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