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Call Center Times - November Newsletter

November 1, 2019

November Newsletter from Call Center Times - Click Here!

This issue features the following:

Mental Health In The Contact Center 
By Deepak Selvaratnam, COO, snapshotz

Call Center Customers Are Angry - Here's What You Can Do
By Jeff Gallino, CTO and Founder, CallMiner

Managing A Virtual Call Center
Submitted by CallShaper

Why Is Every Rep Struggling With Sales Prospecting?
By Tom Stanfill, CEO, ASLAN Training

Listen To Your Customers - Three Trends You Can't Ignore
Submitted by Outsource Consultants

Say THIS, Not That...Most Of The Time
Submitted by Global Contact Services (GCS)

Landline Texting: Text Enable Your Landline Number In Four Easy Steps
By Dean Garfinkel, TextBetter

How Design Can Boost Call Center Morale & Productivity
By Nicole Groshek, Design and Brand Strategist, National Business Furniture (NBF)

Minimize Your Risk Of An e-Skimming Attack
Submitted by NCSA and DHS CISA

The Difference Between Automation And True AI
Submitted by Cloud Call Center Search

What Should You Pay For Your Dialer?
Submitted by CallShaper

Challenge Solved! - An Advice Column For Contact Center Managers
Submitted by Ulysses Learning

Empowerment Is Power In Customer Service
By John Tschohl, President and Founder, Service Quality Institute

Customer Journey Mapping
Submitted by CallExperts

TechSee Survey Results: Top Reasons For Customer Churn
Submitted by TechSee

Survey Report: IT and CX Collaboration In Delivering A Great Customer Experience
Provided by Cyara and CXPA

A Comparison Of Call Centers And Virtual Inbound Call Recording
Submitted by A Better Answer

Five Questions To A VoIP Expert 
Submitted by Abi Chandra, Cloud Technology Evangelist, Genesys

When Looking For Call Center Options - Look At QCS
By Nathan Teahon, Vice President, Quality Contact Solutions

DALBAR Introduces New Quality Tool For Contact Centers

Complimentary Live Demonstrations Webcast - Tuesday, October 29th – Customer Delight - Live Demonstrations of Breakthrough Innovations  - Presented By: CRMXchange

Complimentary Webcast: Tuesday, November 19th – Predictive Behavioral Routing Demonstration - How Does it Work? What Can it Do? - Presented By: NICE Nexidia

Now Available! - 2020 Call Center Book of Lists -





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