Challenge Solved: How to move the needle on key performance indicators
Submitted by Ulysses Learning
Case Study: Transforming Customer Service through Operational Excellence
CH Consulting Group, Christa Heibel, Founder and CEO
Do You Need a 24/7 Call Center?
Submitted by CallShaper
Virtual Agents: What they are, how they work and why you should use them
By Chris Todd, Principal, Marketing Operations, CallTrackingMetrics
6 Steps for Great Customer Service in 2024
By John Tschohl, President and Founder, Service Quality Institute
10 Small Changes with Huge Impact for Text-Enabled Businesses
Submitted by AnswerNet
Complimentary Webcast: Tuesday, April 9th - Fueling Success - 6 Ways AI Empowers Agents– Presented By: NICE
Complimentary Webcast: Wednesday, April 10th – Bracing for the Storm - Ensuring Contact Center Resilience in Harsh Weather – Presented By: Hammer and Servion
Press Release: Intradiem Awarded Frost and Sullivan's 2024 Global New Product Innovation Award, Reducing Contact Center Agent Burnout