Reuters Events: Customer Service & Experience East 2026 | November 17 - 18 | Brooklyn Bridge Marriott
The Year of "New"... and Why Humanity Matters More Than Ever
Submitted by Ulysses Learning
The Rate Is Not the Price: Reading a Nearshore Quote the Way You Read a KPI
By Miki Furman, Founder and CEO, Call Force Global
The 3-Second Fix Behind a 50% ASR Jump
Submitted by Dial World Communications LLC
The Rise of Dual-Location Support: Why Customer Operations Are Going Multi-Region
By Michelle Winnett, Senior Vice President Operations, Liveops
New Research: Five9 Research Reveals Consumers Embrace AI in Customer Service, But Trust Still Depends on Having a Person Within Reach
The Next AI Model Isn't Automatically Better for Your Calls
By Alice Heyeh, Product Marketing, Regal
Call Center Software vs. Managed BPO Services: Which one actually fixes the CX problem?
By Gurudatt Medtia, Executive Vice President, Etech Global Services
Holiday Shoppers Don’t Want More Channels, They Want the Right Conversation
By Julia Fraser, EVP Americas, Sinch
Press Release: iContact BPO Puts Employee Wellness at Its Core with Onsite Healthcare Clinic for 1,500 Employees
articles continued on page 6 of the newsletter
The Model Was Never The Problem
By Raghu Ravinutala, Founder and CEO, Yellow.ai
Reuters Events: Customer Service and Experience East – November 17 - 18
Press Release: Invoca Launches Data + AI Healthcare Solution That Turns More Patient Inquiries Into Booked Appointments
Press Release: CallRail Launches Real-Time Lead Qualification and Intelligent Call Transfers in Voice Assist
Press Release: Luware Introduces NimbusOne Client Following Microsoft Unify Certification
A-Attestation & STIR/SHAKEN – Quality Voice & Data