4 Training Challenges Call Centers Face
Submitted by CallShaper
As Threat Levels Surge, Here’s How Healthcare Contact Centers Can Stay HIPAA Compliant
By Finn Rafter-Phillips, Sector Specialist, Healthcare, IPI
Mastering Contact Center Performance: The Ultimate Guide to Internal and External Benchmarking
By CH Consulting Group, Christa Heibel, Founder and CEO
How a Dedicated Call Center Improves ROI
Submitted by PromoCall
AI for Call Centers: A Modern Approach to Measurable Success
By Judith Platz, Chief Customer Officer, SupportLogic
Solving Travel Woes: How AI Can Help Both Travelers and Contact Centers Stay Sane
By Chrissy Calabrese, 8x8, Director of Product Marketing, CCaaS
Reimagining the Healthcare Contact Center: The Impact of Generative AI on Payers and Providers
By Abhishek Danturti Sharma, Associate Vice President, Business Transformation, Sagility
CX Outsourcing To Meet Seasonal Demand
By Clinton Cohen, CEO, iContactBPO
Build A Winning Team: Hire Great People
By John Tschohl, Founder and President, Service Quality Institute
2024 August Market Study: Modernizing Service Experiences With AI & Digital
By Brian Cantor
Complimentary Webcast: Wednesday, October 16th - 1pm Eastern - Revolutionizing Customer Service - Tackling Contact Center Challenges for Exceptional Experiences - NICE and Verint
Complimentary Webcast: Thursday, October 31st - Customer-Facing Self-Service Trends - Survey Results - Sponsored by NICE
Complimentary Webcast: Wednesday, December 18th - Roundtable - Reduce Agent and Customer Effort - NICE and Verint
Press Release: Maximus Awarded OPM Contract for New Postal Service Health Benefits Program
Download the complimentary Working From Home in the Call Center Industry Guide from CallShaper