How to Choose the Right Customer Service Solution in the Age of AI - By Natalie Ruiz, CEO, AnswerConnect
Challenge Solved: How to Avoid Reinventing the Wheel - Submitted by Ulysses Learning
Coaching For Success: Develop, Motivate, and Retain Your Employees - By John Tschohl, Founder and President, Service Quality Institute
3 Ways Home Services Businesses Benefit from Outbound Calls - Submitted by CallShaper
2024 June Market Study: CX Trends, Challenges, & Opportunities - By Brian Cantor - Submitted by Customer Management Practice | CCW Digital
Twilio Report: The State of Personalization - By Robin Grochol, VP of Product and User Experience at Twilio
Transforming Call Centers: How CPaaS Technologies Enhance Customer-First Strategies - By Gegham Aztyan, Co-Founder of Dexatel
Complimentary Webcast: Thursday, July 18th - Best Practices in Workforce Optimization – CrmXchange
Complimentary Webcast: Thursday, August 15th - Megatrends to Watch for in 2025 and Beyond - Presented by NICE and Verint
Complimentary Webcast: Wednesday, September 18th - Seamless Customer Experience - Combining AI, VA with Live Agents – CrmXchange
Complimentary Webcast: Thursday, September 19th - Your Voice Matters - Results from the Workforce Engagement Survey- Sponsored by NICE - Presented by Donna Fluss, President, DMG Consulting and Sheri Greenhaus, Managing Partner, CrmXchange
Product Release: Biometrics and FIDO2 Passkeys Authentication for Call Centers
Press Release: Convoso Unveils CallCatalyst™: An Efficient Manual Dialing Solution for Compliant-Minded Contact Centers
Download the complimentary Working From Home in the Call Center Industry Guide from CallShaper