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Call Center Times - 2023 End-of-Year Newsletter

December 1, 2023

2023 End-of-Year Newsletter

This issue features the following:

Challenge Solved: What AI looked like 27 years ago… and why it hasn’t changed as much as you might think
Submitted by Ulysses Learning
5 AI Trends Shaping the Contact Center in 2024
Submitted by Geomant
Five Screens To Boost Your Call Center Performance
Submitted by Korbyt
This Should Be the Focus of Every Customer Call
Submitted by CallShaper
Empowerment: The Backbone of Great Customer Service
By John Tschohl, President and Founder, Service Quality Institute
Unleash Your CX Rockstar: Five Strategies for Exceptional Experiences
By Savita Jones, Senior Vice President North American Operations, HGS
Helping Service Reps Prevent Bad Experiences or Quickly Recover Should One Occur
By Miika Makitalo, CEO, HappyOrNot
Do You Want To Boost Retention For Contact Center Employees?
By Janell Scott, VP of Brand Engagement and Talent Acquisition, Gold Mountain Communications, LLC
Complimentary Best Practices Webcast: Tuesday, December 5th - Best Practices – Reduce Agent and Customer Effort- CrmXchange
STIR SHAKEN Provider with Local Outbound Caller IDs for Sale 
Download the complimentary Working From Home in the Call Center Industry Guide from CallShaper

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