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Call Center Times - July 2024 Newsletter

July 1, 2024

Call Center Times' July 2024 Newsletter

This issue features the following:


How to Choose the Right Customer Service Solution in the Age of AI - By Natalie Ruiz, CEO, AnswerConnect 

Challenge Solved:  How to Avoid Reinventing the Wheel - Submitted by Ulysses Learning

Coaching For Success: Develop, Motivate, and Retain Your Employees - By John Tschohl, Founder and President, Service Quality Institute

3 Ways Home Services Businesses Benefit from Outbound Calls - Submitted by CallShaper

2024 June Market Study: CX Trends, Challenges, & Opportunities - By Brian Cantor - Submitted by Customer Management Practice | CCW Digital

Twilio Report: The State of Personalization - By Robin Grochol, VP of Product and User Experience at Twilio

Transforming Call Centers: How CPaaS Technologies Enhance Customer-First Strategies - By Gegham Aztyan, Co-Founder of Dexatel

Complimentary Webcast: Thursday, July 18th - Best Practices in Workforce Optimization – CrmXchange

Complimentary Webcast: Thursday, August 15th - Megatrends to Watch for in 2025 and Beyond - Presented by NICE and Verint

Complimentary Webcast: Wednesday, September 18th - Seamless Customer Experience - Combining AI, VA with Live Agents – CrmXchange

Complimentary Webcast: Thursday, September 19th - Your Voice Matters - Results from the Workforce Engagement Survey- Sponsored by NICE - Presented by Donna Fluss, President, DMG Consulting and Sheri Greenhaus, Managing Partner, CrmXchange

Product Release: Biometrics and FIDO2 Passkeys Authentication for Call Centers

Press Release: Convoso Unveils CallCatalyst™: An Efficient Manual Dialing Solution for Compliant-Minded Contact Centers

Download the complimentary Working From Home in the Call Center Industry Guide from CallShaper 

STIR SHAKEN Provider with Local Outbound Caller IDs for Sale

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