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Call Center Times - July 2022 Newsletter

July 1, 2022

July 2022 Newsletter from Call Center Times!

This issue features the following:


How COVID-19 Has Impacted Call Center Agents
Submitted by CallShaper 

4 Ways To Keep Your Remote Agents Engaged
Submitted by Outsource Consultants 

The Secret To Solving Service Contact Center Agent Burnout
By Neil Kostecki, Senior Director, Coveo  

The Operational Data Your Wallboard Solution Needs
Submitted by Geomant 

How Inbound Call Center Support Can Streamline Your Business Operations
Submitted by Apex Call Centers 

4 Reasons To Use A Premium DID Number Provider
Submitted by Quality Voice & Data 

Annual Contact Center Health Checks HELP!
Submitted by Snapshotz 

How To Manage Customer Expectations While Conforming To Regulations
By Steve Murray, Solutions Director, IP Integration  

Challenge Solved: Useful Advice for Contact Center Managers
Submitted by Ulysses Learning 

Google Verified Calls Increases Answer Rate
Submitted by Quality Voice & Data

BenchmarkPortal Survey Results: Contact Center Agents Struggle with Traditional Desktop tools to Handle Customer Queries 

Sabio Group White Paper: The Convergence of Customer Engagement Technologies 

5 Ways To Transform The Customer Experience With Artificial Intelligence
Submitted by KNOWMAX 

Drive Your Business By Empowering Your Employees
By John Tschohl, President and Founder, Service Quality Institute 

Complimentary Webcast: Thursday, June 30th - 4 Ways to Fight Customer Service Inflation - UiPath- UIPA 

Complimentary Best Practice Roundtable Webcast: Tuesday, July 12th - Best Practice Roundtable - The Future of Workforce Optimization – CrmXchange

Complimentary Webcast: Thursday, July 14th - 3 Keys to AI Success in the Contact Center - UJET 

Download the complimentary Working From Home in the Call Center Industry Guide from CallShaper here: 

Connecting with Decision Makers at Call/Contact Centers – A Service of Call Center Times


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