Submitted by Ulysses Learning
Why Expert Advisory Matters More Than Ever in CX Outsourcing
Submitted by Cloud Tech Gurus
Nearshore Isn’t a Location Strategy — It’s a Talent Strategy
By Walter Sabrin, Chief Talent Officer, Vensure Employer Solutions
Life in the Fast Lane: How QSRs are Leveraging Voice AI to Transform the Drive-thru
By Claudio Rodrigues, Chief Product Officer, Omilia
Are you a Porcupine? The Four Creature Leadership Framework for Turbulent Times
By Deepak Selvaratnam, Founder and Co-developer, Snapshotz & Remotability - Director, Customer Services Audit
Research Report: Moneypenny Research Reveals the Customer Caller Experience Gap
The Case for Gig-Style Employees: Building Elasticity Without Losing Control - Part 2
Submitted by WFH Alliance, Jeremy Hyde, President
Coaching For Success: Be What Your Employees Need—and Want—You to Be
By John Tschohl, Founder and President, Service Quality Institute
Forecasting in an AI-Driven World - Solid Rock Consulting - Complimentary Webcast: Wednesday, May 13th
Bringing the Back Office to the Front of the CX - Complimentary Webcast: Wednesday, May 20th, 1pm Eastern
The AI Child - What Happens Next Depends on Us - Complimentary Webcast - Tuesday, June 9th
Training, Coaching and Workforce Engagement - Complimentary Webcast Roundtable: Thursday, June 11th
Press Release: CallRail Connects Voice Assist to HubSpot, Bringing Real-time Customer Context to Every Call
Scheduling for Hybrid Teams - Complimentary Webcast: Wednesday, July 15th