Beyond Checklists: Building a Best-of-Breed PCI Compliance Strategy
By Finn Rafter-Phillips, Global Channel Manager, IPI
What Agents Need to Know to Keep the Call Center Secure
Submitted by CallShaper
Challenge Solved: Teamwork makes the dream work.
Submitted by Ulysses Learning
Breakthrough Technology News: Elvee Debuts World’s Only AI Employee Attrition Prevention Platform
Multiagent Systems: Taking Agentic AI to the Next Level
By Jurgen Hekkink, Head of Product Marketing, AnywhereNow
Five9 2025 Business Leaders Customer Experience Report
Personality and Performance: Key Attributes of Great Employees
By John Tschohl, Founder and President, Service Quality Institute
Navigating AI Regulations in Customer Service Delivery
By Jennifer Lee, President & Co-CEO, Intradiem
How to Accelerate and De-risk AI-Automated CX
By Cathy Jooste, President, Business Process and Customer Care Outsourcing, Computer Generated Solutions, Inc.
BPOs: Embrace Digital Customer Service to Survive and Thrive
By Chris Filly, VP Marketing, Callvu
Why Seamless Communication is the Key to Winning Customer Loyalty—and How to Get It Right
By Gegham Azatyan, Co-Founder, Dexatel
Complimentary Webcast: Wednesday, July 16th – Optimizing Schedules: Creating Efficient and Balanced Work Plans - Juanita Coley, CEO and Founder, Solid Rock Consulting
Complimentary Webcast: Thursday, August 7th - Best Practices - Workforce Strategy - Optimization and Engagement
Complimentary Webcast: Wednesday, September 17th – Managing in Real-Time: Enhancing Performance through Intraday Management - Juanita Coley, CEO and Founder, Solid Rock Consulting