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Call Center Times - May 2021 Newsletter

May 1, 2021

May Newsletter from Call Center Times

This issue features the following:

Advertorials By:
Sales Leadership Best Practices For Hybrid Call Centers
Submitted by CallShaper

The Reason You Don’t Have Time To Coach Your Sales Reps
Submitted by ASLAN

BPO Vendor Management Part One: Top 5 Tips for Better KPI Performance
Submitted by Outsource Consultants

“Branded Calls” Enable Legitimate Businesses to Reach Fraud-Weary Consumers
Submitted by CrmXchange

Contact Center Scripts – The Top 10 Dos and Don’ts
Submitted by happitu

The Cure For BPO Procurement And RFP Headaches: Read This and Call Me in the Morning
Submitted by Outsource Consultants

8 Tips For Effective Email Communication
By Nancy Friedman, Founder, Chairman, Telephone Doctor Customer Service Training

Employee Monitoring Software Benefits For Office And Remote Work
By Pralik Salia

How To Choose The Right Inbound Call Center Outsourcing Partner
By Ale Gerbe, Quality Contact Solutions 

Skills You Need To Master To Survive The Future Workforce
Submitted by Artur Meyster, Founder, Career Karma

A Comprehensive Guide To Dialer Compliance
Submitted by CallShaper

Find Out Why Home-Based Telemarketing Services Are A Win-Win For Everyone
By Michelle Tredway, Operations Manager, Quality Contact Solutions 

Tap Into The Hidden Value Of Voice To Move Call Centers From Defense To Offense
By Dan O'Connell, Chief Strategy Officer, Dialpad

IVR Survey Results: Legacy IVRs Fail to Deliver Good Experiences, Underscoring Need for Digitalization
Submitted by eGain

The Age Of Contact Center Transformation
By Amir Yoffe, COO, Co-founder TechSee 

A Tale of Nine Investments And The Power Of A Service Strategy
By John Tschohl, President and Founder, Service Quality Institute

7 Lessons Learned From Building Telemarketing Reports In Tableau
By Steve Small, Vice President of Information Services, Quality Contact Solutions

Challenge Solved! - An Advice Column For Contact Center Managers
Submitted by Ulysses Learning

Contact Center Agent Training: Informalize Your Drill
Submitted by KNOWMAX

Be Featured In A New Book!
Submitted by Aspire2STEAM

Press Release: Alorica To Create Thousands Of Jobs

Complimentary Webcast: Thursday, May 6th - How Are My Agents and Supervisors Performing? Is My Contact Center Achieving Its Mission? -  Sharpen

Complimentary Webcast: Tuesday, May 18th - The Future of Contact Center Calling – First Orion

Complimentary Webcast: Thursday, May 27th - How to Manage Call Volume Spikes in Minutes With No Sacrifice to Quality – Shiftsmart

NobelBiz’s Webinar Series: Rebekah Johnson to Talk About STIR/SHAKEN and Everything You Need to Know as a Call Center Manager
Submitted by NobelBiz



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