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Call Center Times - April 2025 Newsletter - Enjoy!

April 1, 2025

Call Center Times' April 2025 Newsletter

This issue features the following:

The clock is ticking - are you ready for PCI DSS 4.0.1?
By Finn Rafter-Phillips, Global Channel Manager, IPI 
 
Challenge Solved: The Difference Between Service and Experience
Submitted by Ulysses Learning
 
The Risks and Rewards of Not Offshoring Call Center Staffing
By Dr. Louis Siebrits, Resolv.Global, Partner
 
Hear Me Out: Consumer Study Reveals Phone Still Reigns in Customer Service
Submitted by PolyAI
 
The Three E’s: Navigating the New CX with Efficient Effortless Engagement
By Steve Blood, VP of Market Intelligence and Evangelism, Five9
 
Navigating AI Regulations in Customer Service Delivery
By Jennifer Lee, President & Co-CEO of Intradiem
 
Transforming Financial Services with Conversational AI: A New Era of Customer Experience
By Claudio Rodrigues, Chief Product Officer, Omilia
 
How Agentic AI is Revolutionizing Contact Centres/Centers
By Jurgan Hekkink, Head of Product Marketing, Anywhere365
 
How to Drive Customers Away
By John Tschohl, Founder and President, Service Quality Institute
 
Complimentary Webcast Roundtable: Tuesday, April 22nd - Roundtable - Fundamentals of Customer Service - Solid Rock Consulting and Cognigy
 
Complimentary Webcasts: Thursday, May 8th - How Schedule Complexity and Employee Empowerment Belong to the Same Conversation – Calabrio
 
 
Complimentary Webcast: Tuesday, May 13th - Balancing Bots, Agents, and Customer Needs - WFM Practices for Modern Contact Centers - DMG Consulting and NICE
 
Complimentary Webcast: Wednesday, May 21st – Forecasting with Accuracy: Predicting Labor Demands Effectively - Juanita Coley, CEO and Founder, Solid Rock Consulting
 
 
STIR SHAKEN Provider with Local Outbound Caller IDs for Sale
 
 

 
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