Submitted by Ulysses Learning
Behind Every Great Brand With Longevity Is a Great Contact Center—And Behind Every Great Contact Center Are Motivated, Empowered Teams
By Raz Dar, CEO of Elvee
Why Post-Call AI Redaction Is Not PCI Compliant - And What Actually Is
By Finn Rafter-Phillips, Global Channel Manager, IPI
Why Contact Centers Can’t Afford to Wait on AI Voice Agents
Submitted by Cloud Tech Gurus
AI Agents in Healthcare: Patient-centered care starts at the first call
By Kyle Howard, Enterprise Solutions Consultant, Omilia
Why Call Centers Can’t Wait on S/4HANA—And Don’t Have To
By Gerald Schlechter, Founder and Chief Innovation Officer, enosix
Case Study: Coopers of Stortford
Transforming Order Fulfillment through Strategic Outsourcing Partnership with iContact BPO
Complimentary Webcast -Tuesday, August 5th - 1pm Eastern: Turning Insight into Action - Pilot Flying J’s CX Transformation Story - Presented by - Verint, Five9, Pilot Flying J
Complimentary Webcast: Thursday, August 7th - Best Practices - Workforce Strategy - Optimization and Engagement
A Successful AI Strategy Begins with People, Not Just Performance Metrics
By Jennifer Lee, President & Co-CEO of Intradiem
Revolutionizing Recruitment: How Data-Driven Hiring Fuels Workforce Excellence
Submitted by KM2 Solutions
Survey Results: Moneypenny Research Finds 64 Percent of Businesses Now Using or Exploring AI to Power Operations
Press Release - IPI Launches First Partner Programme to UK market
Complimentary Webcast Roundtable - Tuesday, September 9th - 1pm Eastern: Roundtable– Megatrends to Watch for in 2026 and Beyond - Presented by: Verint, NiCE, Calabrio
Complimentary Webcast: Tuesday, September 16th - Hearing What Matters - Unlocking Enterprise Value Through Customer Conversations - NiCE and KeyBank
Complimentary Webcast: Wednesday, September 17th – Managing in Real-Time: Enhancing Performance through Intraday Management - Juanita Coley, CEO and Founder, Solid Rock Consulting