The clock is ticking - are you ready for PCI DSS 4.0.1?
By Finn Rafter-Phillips, Global Channel Manager, IPI
Challenge Solved: The Difference Between Service and Experience
Submitted by Ulysses Learning
The Risks and Rewards of Not Offshoring Call Center Staffing
By Dr. Louis Siebrits, Resolv.Global, Partner
Hear Me Out: Consumer Study Reveals Phone Still Reigns in Customer Service
Submitted by PolyAI
The Three E’s: Navigating the New CX with Efficient Effortless Engagement
By Steve Blood, VP of Market Intelligence and Evangelism, Five9
Navigating AI Regulations in Customer Service Delivery
By Jennifer Lee, President & Co-CEO of Intradiem
Transforming Financial Services with Conversational AI: A New Era of Customer Experience
By Claudio Rodrigues, Chief Product Officer, Omilia
How Agentic AI is Revolutionizing Contact Centres/Centers
By Jurgan Hekkink, Head of Product Marketing, Anywhere365
How to Drive Customers Away
By John Tschohl, Founder and President, Service Quality Institute
Complimentary Webcast Roundtable: Tuesday, April 22nd - Roundtable - Fundamentals of Customer Service - Solid Rock Consulting and Cognigy
Complimentary Webcasts: Thursday, May 8th - How Schedule Complexity and Employee Empowerment Belong to the Same Conversation – Calabrio
Complimentary Webcast: Tuesday, May 13th - Balancing Bots, Agents, and Customer Needs - WFM Practices for Modern Contact Centers - DMG Consulting and NICE
Complimentary Webcast: Wednesday, May 21st – Forecasting with Accuracy: Predicting Labor Demands Effectively - Juanita Coley, CEO and Founder, Solid Rock Consulting