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Call Center Times - May 2025 Newsletter - Enjoy!

May 1, 2025

Call Center Times' May 2025 Newsletter

This issue features the following:

Challenge Solved: How to Handle Tough Calls Like a Pro

Submitted by Ulysses Learning

Case Study: Major BPO Doubles Dial Conversions With Trusted Call Completion®

Submitted by Quality Voice & Data

Cost of Non-Compliance

By Finn Rafter-Phillips, Global Channel Manager, IPI

We’re Here for You: Every Step of the Way with CallShaper Support

Submitted by CallShaper

Breaking Through Barriers: Why Call Centers Need Multilingual Texting

By Sean Roy, Co-founder and CEO, Dialog Health

Language I/O Report: Half of All Organizations Expect AI to Improve Global Customer Communication

Harnessing the Power of Generative AI: Unlocking Value in Customer Service and Enterprise Workflows

By Claudio Rodrigues, Chief Product Officer, Omilia

InMoment Global Study: Consumers Want Contact Centers to Listen, Respond, and Resolve—Not Just Automate

Case Study: Cutting Call Abandonment from 14% to Less Than 3% to Stay Onshore

Submitted by Insightful

Are you a Driver or a Rider? - Grab the Wheel and Step on the Gas

By John Tschohl, Founder and President, Service Quality Institute

Complimentary Webcasts: Thursday, May 8th - How Schedule Complexity and Employee Empowerment Belong to the Same Conversation – Calabrio

Live and Virtual Customer Service Certification Seminar in Minneapolis - May 12-15, 2025

Complimentary Webcast: Tuesday, May 13th - Balancing Bots, Agents, and Customer Needs - WFM Practices for Modern Contact Centers - DMG Consulting and NICE

Complimentary Webcast: Wednesday, May 21st – Forecasting with Accuracy: Predicting Labor Demands Effectively - Juanita Coley, CEO and Founder, Solid Rock Consulting

Complimentary Webcast: Thursday, June 5th - Beyond Proof of Concept - How to Adopt AI Agents for Success - Presented By: NICE

Complimentary Webcast: Wednesday, July 16th – Optimizing Schedules: Creating Efficient and Balanced Work Plans - Juanita Coley, CEO and Founder, Solid Rock Consulting

Complimentary Webcast: Wednesday, September 17th – Managing in Real-Time: Enhancing Performance through Intraday Management - Juanita Coley, CEO and Founder, Solid Rock Consulting

Download the complimentary Working From Home in the Call Center Industry Guide from CallShaper

STIR SHAKEN Provider with Local Outbound Caller IDs for Sale

Connecting with Decision Makers at Call/Contact Centers – A Service of Call Center Times

Leading Providers of Call Center Products and Services – A Call Center Times’ Guide

Call Center Vendor Directory – A Service of Call Center Times

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