Customer Support:   (972) 395-3225


Articles, News, Announcements - click Main News Page
Previous Story       Next Story
Call Center Times - April 2024 Newsletter

April 1, 2024

Call Center Times' April 2024 Newsletter

This issue features the following:

Challenge Solved: How to move the needle on key performance indicators
Submitted by Ulysses Learning 

Case Study: Transforming Customer Service through Operational Excellence
CH Consulting Group, Christa Heibel, Founder and CEO 

Do You Need a 24/7 Call Center?
Submitted by CallShaper 

Virtual Agents: What they are, how they work and why you should use them
By Chris Todd, Principal, Marketing Operations, CallTrackingMetrics 

6 Steps for Great Customer Service in 2024
By John Tschohl, President and Founder, Service Quality Institute 

10 Small Changes with Huge Impact for Text-Enabled Businesses
Submitted by AnswerNet 

Complimentary Webcast: Tuesday, April 9th - Fueling Success - 6 Ways AI Empowers Agents– Presented By: NICE 

Complimentary Webcast: Wednesday, April 10th – Bracing for the Storm - Ensuring Contact Center Resilience in Harsh Weather – Presented By: Hammer and Servion 

Press Release: Intradiem Awarded Frost and Sullivan's 2024 Global New Product Innovation Award, Reducing Contact Center Agent Burnout 

STIR SHAKEN Provider with Local Outbound Caller IDs for Sale

Return to main news page