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Call Center Times - January 2022 Newsletter

January 1, 2022

January 2022 Newsletter from Call Center Times!

This issue features the following:

Submitted by Ulysses Learning
Conversation Simulation: Creating Top-performing Customer-facing Teams
Submitted by Zenarate
React To Your Customers' Needs - The Importance of Real Time Data within the Contact Center
Submitted by 2Ring
Telemarketing Laws: An Auditors Perspective
By Rich Hamilton, VP Compliance and Administrative Services, Quality Contact Solutions
The Future Of Remote Agent Call Centers
Submitted by Outsource Consultants
Why Women Are Poised To Seize The Year (Not Just the Day) In 2022
By Deb Boelkes 
5 Ways To Optimize Call Abandonment Rate For Contact Centers
Submitted by NobelBiz
Predictions 2022
By Krishna Raj Raja, CEO & Founder, SupportLogic
#OnHoldWith: Announcing The Ten Worst Hold Time Offenders of 2021
Submitted by fonolo
9 Steps To Retaining Employees
By John Tschohl, President and Founder, Service Quality Institute
5 Ways That AI Can Support Customer Care Teams
By Can Ozdoruk, Netomi 
RPA Helps Call Centers Improve Customer And Employee Experience
By Dor Haim, VP, Global Customer Operations, Kryon
Your CX Holiday Shopping List
Submitted by Outsource Consultants
Press Release: Avantive Solutions Expands Tulsa, OK Presence with the Addition of 375 New Jobs
Press Release: Transparent BPO Expanding Nearshore Operations to Jamaica



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