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Call Center Times - June 2025 Newsletter - Enjoy!

June 1, 2025

Call Center Times' June 2025 Newsletter

This issue features the following:

Beyond Checklists: Building a Best-of-Breed PCI Compliance Strategy
By Finn Rafter-Phillips, Global Channel Manager, IPI
 
What Agents Need to Know to Keep the Call Center Secure
Submitted by CallShaper
 
Challenge Solved: Teamwork makes the dream work.
Submitted by Ulysses Learning
 
Breakthrough Technology News: Elvee Debuts World’s Only AI Employee Attrition Prevention Platform
 
Multiagent Systems: Taking Agentic AI to the Next Level
By Jurgen Hekkink, Head of Product Marketing, AnywhereNow
 
Five9 2025 Business Leaders Customer Experience Report 
 
Personality and Performance: Key Attributes of Great Employees
By John Tschohl, Founder and President, Service Quality Institute
 
Navigating AI Regulations in Customer Service Delivery
By Jennifer Lee, President & Co-CEO, Intradiem
 
How to Accelerate and De-risk AI-Automated CX
By Cathy Jooste, President, Business Process and Customer Care Outsourcing, Computer Generated Solutions, Inc.
 
BPOs: Embrace Digital Customer Service to Survive and Thrive
By Chris Filly, VP Marketing, Callvu
 
Why Seamless Communication is the Key to Winning Customer Loyalty—and How to Get It Right
By Gegham Azatyan, Co-Founder, Dexatel
 
Complimentary Webcast: Thursday, June 5th - Beyond Proof of Concept - How to Adopt AI Agents for Success - Presented By: NICE
 
Complimentary Webcast: Tuesday, June 24th - Training, Coaching, Workforce Engagement Roundtable - Featuring NICE and Verint
 
Complimentary Webcast: Wednesday, July 16th – Optimizing Schedules: Creating Efficient and Balanced Work Plans - Juanita Coley, CEO and Founder, Solid Rock Consulting
 
Complimentary Webcast: Thursday, August 7th - Best Practices - Workforce Strategy - Optimization and Engagement
 
Complimentary Webcast: Wednesday, September 17th – Managing in Real-Time: Enhancing Performance through Intraday Management - Juanita Coley, CEO and Founder, Solid Rock Consulting
 
 
STIR SHAKEN Provider with Local Outbound Caller IDs for Sale
 
 

 
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