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Call Center Times - August 2021 Newsletter

July 28, 2021

August Newsletter from Call Center Times

This issue features the following:

Advertorials By:
Challenge Solved! - An Advice Column For Contact Center Managers
Submitted by Ulysses Learning
Engage More Sales Prospects With GAP Questions
Submitted by ASLAN
How Outbound Telemarketing Services Benefit The Healthcare Industry
By Ryan Apodac, Operations Manager, Quality Contact Solutions
Why Quality Assurance Is More Important Now Than Ever
Submitted by CallShaper
Why Average Handle Time Matters
Submitted by happitu
Don’t Get Caught Without Call Center Support In Q4
Submitted by Outsource Consultants
Why VPNs Fall Short In Connecting Remote Agents And Call Centers
By Kurt Michael, SVP Marketing, Veea 
How Can Call Center Service Providers Impact Customer Experience?
By Megan Fallis, Copywriter and Editor, Quality Contact Solutions
It's Time We Do Away With Band Aid Solutions For Getting Calls Answered
By Krishna Korlepara, Director of Product Management, Sevis Systems
Why Data-Driven Hiring Is The ONLY Way To Go (ESPECIALLY in Sales!)
By Dr. Christopher Croner
7 Practical Tips To Help Find An Inbound Call Center Outsourcing Partner
By Tina Lisell, Senior Operations Manager, Quality Contact Solutions
Top 10 Tips To Elevate Your Company’s Customer Experience
Submitted by KNOWMAX
How To Motivate And Coach Employees For Success
By John Tschohl, President and Founder, Service Quality Institute 
Your Guide To The BPO-lympics
Submitted by Outsource Consultants
Download the complimentary Working From Home in the Call Center Industry Guide from CallShaper
Complimentary Webcast: Tuesday, August 10th - CX Megatrends to Watch in 2022 - Panelist include: Playvox, Thrio, Verint
Complimentary Webcast: Thursday, August 12th - 1:00pm Eastern - Customizing Your Metrics - How to Measure what your Customers are Experiencing – Sharpen
Complimentary Analyst Webinar: Tuesday, August 24th - Analyst Webinar - The Total Economic Impact™ of Verint – with featured guest Forrester
Complimentary Webcast: Thursday, October 14th - 1:00pm Eastern - How Can We Cust Costs? What Should Our Goals Be? How Do We Calculate ROI? – Sharpen
Press Release: 2Ring Dashboards & Wallboards Now Available on Genesys AppFoundry
Press Release: PossibleNOW To Provide Access to Telephone Reassignment Database
Press Release: Adlib Achieves HIPAA Compliance for its Content Intelligence Cloud Platform

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