Customer Support:   (972) 395-3225


Articles, News, Announcements - click Main News Page
Previous Story       Next Story
Call Center Times - June Newsletter

May 29, 2020

June Newsletter from Call Center Times

This isssue features the following:

White Paper: Five Colossal Challenges Of Selling Virtually (w/ Practical Solutions)
By Tom Stanfill, CEO, ASLAN Training & Development 

Building Rapport With Callers - How To Win A Phone Call
By Nancy Friedman, Founder / Chairman, Telephone Doctor Customer Service Training Customer Service Keynote Speaker

Challenge Solved! - An Advice Column For Contact Center Managers
Submitted by Ulysses Learning

The World Has Changed
Submitted by National Cloud Works

What Is VoIP? (And Why Do Contact Centers Love It?)
Submitted by Lemuel Operario, babelforce

The Outsourcing Shuffle: Four Ways COVID-19 Is Changing The Face Of The BPO Industry
Submitted by Outsource Consultants

New Survey Data: Nearly 74% of Consumers Will Switch Providers After A Poor Contact Center Experience, According To New Research
Submitted by CallMiner

Remote Call Center Technology Spotlight: UCaaS & CCaaS
Submitted by Cloud Call Center Search

How Can CallShaper Help You Be Compliant?
Submitted by CallShaper

Survey Results: Amid COVID-19 And Social Distancing, Consumers Prefer Calling Customer Service, More Than Chatbots Or Email
Submitted by Uniphore

Contact Centers: AI Leading The Change
By Simon Black, CEO, Awaken 

Say THIS, Not That...Most Of The Time
Submitted by Global Contact Services (GCS)

Quality Voice & Data Attains Authorized SHAKEN Service Provider Status
Submitted by Quality Voice & Data

Customers Will Remember Your Business If You Can Remember Their Names
By John Tschohl, President and Founder, Service Quality Institute, Minneapolis, MN

Take Security Seriously When Getting Back To Work
Submitted by Eckoh

Do You Have The Right System In Place To Sustain A Remote Call-Center System Through COVID-19
By Scott Mainwaring, Spinnaker Consulting Group

Complimentary Webcast: Tuesday, June 9th 2:00pm Eastern - Ensuring Business Continuity and Success in Remote Contact Center Model - Panel Discussion with NICE inContact

Complimentary Virtual Conference: June 15th – 19th - Techniques for Training, Coaching and Employee Engagement Virtual Conference – Produced by CrmXchange and The Quality Assurance and Training Connection

CCW Customer Contact Week – June 22-26, 2020 – Caesars Forum, Las Vegas – EVENT UPDATE

Complimentary Webcast: Thursday, June 25th - How Your Contact Center Can Meet Customer Service Demands During COVID-19 Presented by Fonolo

Complimentary Webcast: Thursday, July 30th – Technology Fatigue in the Digital Workplace – Presented By Genesys

PX Launches Lead To Call Tracking - Advanced Benchmarking Solution For Call Center Performance

Advertorials by:
Quality Contact Solutions
National Cloud Works
Great Lakes Communication Corp - GLCC
Outsource Consultants
Ulysses Learning
TASKE Technologies





Return to main news page