Regal Rise: The Future of Better Customer Experience
Contact Center Performance Metrics: The Complete Guide to Analytics and KPIs
By Patrick Reynolds, Senior Vice President of Business Development and Client Solutions, Etech Global Services
Benchmarks Report: New Invoca Data Finds the Best Leads Now Start in ChatGPT
The New Leadership Order for BPOs and Call Centers
By Walter Sabrin, Chief Talent Officer, Solvo Global and Vensure Employer Solutions
New Five9 Research: AI Adoption in CX Hits 92%, But Consumer Trust Still Depends on Human Support
Can I Help You? The Most Important Question You Can Ask
By John Tschohl, Founder and President, Service Quality Institute
Your WFM Model Isn't Built for Remote Work
Submitted by WFH Alliance, Jeremy Hyde, President
AI in Customer Service: Adoption Is Real. Significant Impact Is Within Reach
By Damian Black, Chief Product and Technology Officer, AnywhereNow
The Cut Is Decided. The Hard Part Lands on You
By Robert Bradshaw, Founder and President, WiserOwl
Complimentary Webcast: Best Practices in Workforce Optimization August 11 • 1pm ET Presented by CrmXchange Featuring NiCE, Real Numbers and Verint
articles continued on page 6
The Future of Better Customer Experience Starts Here – September 17th – REGAL RISE
How Regal Reduced AI Agent Latency by 26%
By Alice Heyeh, Regal
Why Personal Connection Matters in Customer Calls
By Libby Leust, CallShaper
Press Release: CallRail Opens Voice Assist to Every Business, Now With Contextual AI Texting