Submitted by Ulysses Learning
The Power of Thank You: The Real Reason Contact Center Employees Stay
By Raz Dar, CEO of Elvee
Major News Update: Receive Branded Calling ID™ (BCID) On Your Cell Phone
Submitted by Quality Voice & Data
When Customers Notice Compliance (and When They Don’t)
By Finn Rafter-Phillips, Global Channel Manager at IPI
Case Study: Transforming Patient Access for a Large Pediatric Health System
Submitted by CH Consulting Group
Powering Through Disruptions: How AI Is Transforming Customer Support for Utilities
By Chris Adomaitis, Director of Solutions Consulting, Omilia
Complimentary Webcast: Wednesday, December 10th - Best Practices – Reduce Agent and Customer Effort - NiCE and Verint
Complimentary Webcast: Tuesday, December 16th - Better Together - How Agentic AI Transforms Your CX Strategies - NiCE
Press Release: PolyAI Ranked #1 Fastest-growing AI Company in 2025
Performance Reviews: A Road Map For You and Your Employees
By John Tschohl, Founder and President, Service Quality Institute
AI in Customer Experience: The Challenges and Opportunities CIOs Face Today
By Jon Burghart, Chief Revenue Officer at AnywhereNow
Spotting the Signs: When to Suggest a Workplace Assessment for a Colleague with Undiagnosed Hearing Loss
By Dan Morgan-Williams, Founding Director of Visualise Training and Consultancy