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Call Center Times - May 2023 Newsletter

May 1, 2023

May 2023 Newsletter from Call Center Times!

This issue features the following:

Case Study: New Agent Dashboard Solves Issues Quickly and Efficiently
Submitted by Geomant 

Why CX Leaders Should Embrace Organizational Transformation To Meet The Evolving Needs Of Customers
Submitted by Execs In The Know, LLC 

Revolutionizing Call Centers: How Digital Signage is STILL Transforming the Industry
Submitted by Korbyt 

Is An Offshore Call Center Right for You?
Submitted by CallShaper 

Telemarketing Phone Numbers' Fate Determined by SHAKEN and Call Analytics
Submitted by Quality Voice & Data, Inc. 

New FCC Rules Further Enhance Value of Text Messaging for Call Centers
By Brandon Daniell, Co-Founder and Chief Revenue Officer, Dialog Health 

How Real-Time Reporting Improves Customer Experiences
Submitted by 2Ring America, Inc. 

Challenged Solved: The Three E to be Successful on the Job
Submitted by Ulysses Learning 

Creative Ways to Resolve Customer Concerns
Submitted by APEX Call Centers 

And The Most Valuable Player Is....You!
By John Tschohl, President and Founder, Service Quality Institute 

Complimentary Webcast: Available On-Demand - Risky Business: How Risk Decision Can Increase Customer Lifetime Value - 

Complimentary Webcast: Thursday, May 4th - Investment Priorities - Balancing Customer Experience, Employee Engagement and Operating Costs - Presented By: Verint® Systems 

Complimentary Webcast: Tuesday, May 23rd – From Good to Great: Elevate Customer Experience with Workforce Management and Omnichannel Engagement - Presented By: injixo and Freshworks 

Download the complimentary Working From Home in the Call Center Industry Guide from CallShaper

Connecting with Decision Makers at Call/Contact Centers – A Service of Call Center Times

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