The Keep Call Centers in America Act: What It Means for CX, Outsourcing, and AI in 2025
Submitted by Cloud Tech Gurus
Offshore Call Centers Remain Essential Amid Bipartisan Push for the “Keep Call Centers in America Act”
By Dr. Louis Siebrits, Resolv.Global, Co-Founder
AI’s Newest Role? Making Employees Happy
By Raz Dar, CEO, Elvee
Challenge Solved: The Thin Line Between Average and Exceptional
Submitted by Ulysses Learning
PCI DSS vs. GDPR vs. HIPAA: A Global Tug-of-War Over Data Privacy
By Finn Rafter-Phillips, Global Channel Manager, IPI
Genesys: Inaugural Agentic AI Survey Findings
From Reactive to Agentic: The next evolution of the contact center
By Todd Fisher, Co-founder and CEO, CallTrackingMetrics
Bridging the Summer Gap: How AI Can Sustain Productivity During the Peak Holiday Season
By Jurgen Hekkink, Head of Product Marketing, AnywhereNow
One Standard, Endless Possibilities: Model Context Protocol’s Impact on B2B and B2C AI Agents
By Tomas Gear, Head of Agent Integration Engineering, Parloa
What Is Call Screening and Why Your Business Needs It
By Gabriel Zambrano, AnswerNet
New Research from Invoca: Industry Benchmarks for Contact Center Performance
Press Release: Five9 Launches New Integration in Epic Toolbox
Complimentary Webcast Roundtable - Tuesday, September 9th - 1pm Eastern: Roundtable– Megatrends to Watch for in 2026 and Beyond - Presented by: Verint, NiCE, Calabrio
Quality Voice & Data at SIPNOC 2025: Joe Scarpelli to Speak on Restoring Trust in Enterprise Voice Sept 16–18, Hyatt Regency Dulles, Herndon, VA
Complimentary Webcast: Tuesday, September 16th - Hearing What Matters - Unlocking Enterprise Value Through Customer Conversations - NiCE and KeyBank
Complimentary Webcast: Wednesday, September 17th – Managing in Real-Time: Enhancing Performance through Intraday Management - Juanita Coley, CEO and Founder, Solid Rock Consulting