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Call Center Times - February 2023 Newsletter

February 1, 2023

February 2023 Newsletter from Call Center Times!

This issue features the following:

How Does A Top Call Center Address The Challenges Of The Modern Workforce?
Submitted by APEX Call Centers
5 Key Steps To Deploying An Omnichannel Strategy
By Steve Bederman, President and CEO, NobelBiz
Boosting Remote Agent Satisfaction with Internal Customer Service
Submitted by Geomant
The West is Won with STIR/SHAKEN Plus Intelligence
Submitted by Quality Voice and Data
The Power of Expectations
Submitted by CallShaper
Hyperscalers: The New Leaders in Customer Experience
By Vasili Triant, COO, UJET
Blending AI with Human Support
Submitted by MOBILIZE
Telemarketing Lead Generation: 5 Tips for High Quality Leads
By A.J. Windle, Director of Client Engagement, Quality Contact Solutions, an AnswerNet Company
Effectively Utilizing Technology to Support Open Enrollment Peak Seasons
By Sivarama Rambhatla and Dr. Donald Searing, Sagility
10 Ways to Boost Call Center Performance in 2023
Submitted by Aptumo
Complimentary Webcast: Tuesday, February 21st - Preparing for the Future of Workforce Management 2023 - Presented by NICE and Verint
Press Release: PossibleNOW Launches MyPreferences 3.0
Download the complimentary Working From Home in the Call Center Industry Guide from CallShaper here:

Connecting with Decision Makers at Call/Contact Centers – A Service of Call Center Times

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