November Newsletter from Call Center Times - Click Here!
This issue features the following:
Mental Health In The Contact Center
By Deepak Selvaratnam, COO, snapshotz
Call Center Customers Are Angry - Here's What You Can Do
By Jeff Gallino, CTO and Founder, CallMiner
Managing A Virtual Call Center
Submitted by CallShaper
Why Is Every Rep Struggling With Sales Prospecting?
By Tom Stanfill, CEO, ASLAN Training
Listen To Your Customers - Three Trends You Can't Ignore
Submitted by Outsource Consultants
Say THIS, Not That...Most Of The Time
Submitted by Global Contact Services (GCS)
Landline Texting: Text Enable Your Landline Number In Four Easy Steps
By Dean Garfinkel, TextBetter
How Design Can Boost Call Center Morale & Productivity
By Nicole Groshek, Design and Brand Strategist, National Business Furniture (NBF)
Minimize Your Risk Of An e-Skimming Attack
Submitted by NCSA and DHS CISA
The Difference Between Automation And True AI
Submitted by Cloud Call Center Search
What Should You Pay For Your Dialer?
Submitted by CallShaper
Challenge Solved! - An Advice Column For Contact Center Managers
Submitted by Ulysses Learning
Empowerment Is Power In Customer Service
By John Tschohl, President and Founder, Service Quality Institute
Customer Journey Mapping
Submitted by CallExperts
TechSee Survey Results: Top Reasons For Customer Churn
Submitted by TechSee
Survey Report: IT and CX Collaboration In Delivering A Great Customer Experience
Provided by Cyara and CXPA
A Comparison Of Call Centers And Virtual Inbound Call Recording
Submitted by A Better Answer
Five Questions To A VoIP Expert
Submitted by Abi Chandra, Cloud Technology Evangelist, Genesys
When Looking For Call Center Options - Look At QCS
By Nathan Teahon, Vice President, Quality Contact Solutions
DALBAR Introduces New Quality Tool For Contact Centers
Complimentary Live Demonstrations Webcast - Tuesday, October 29th – Customer Delight - Live Demonstrations of Breakthrough Innovations - Presented By: CRMXchange
Complimentary Webcast: Tuesday, November 19th – Predictive Behavioral Routing Demonstration - How Does it Work? What Can it Do? - Presented By: NICE Nexidia
Now Available! - 2020 Call Center Book of Lists - http://www.callcentertimes.com/Book-of-Lists