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Call Center Times - October 2021 Newsletter

October 1, 2021

October Newsletter from Call Center Times!

This issue features the following:

Advertorials By:
Three Questions To Ask Before Moving To The Cloud
Submitted by CallShaper
3 Keys To Q4 Contact Center Success In 2021
Submitted by Outsource Consultants
Referral Sites: Is Email Considered a Telemarketing Approach in 2021?
Submitted by Quality Contact Solutions (QCS)
The 2021 Gartner Hype Cycle for Customer Service and Support Technologies Assesses the Maturity and Risks of the Most-Important Technologies for Supporting Customers
Submitted by Gartner
Challenge Solved! - An Advice Column For Contact Center Managers
Submitted by Ulysses Learning
Independent Research Report: More Communication from Employers Would Result in Increased Productivity, and Work Satisfaction
Submitted by Firstup
Communication Channels: What Is The Right Choice For Your Contact Center?
Submitted by NobelBiz
The 5 Relevance Secrets For Contact Centers: How to Make Customer Service KPIs Soar
Submitted by Coveo
Study: Five Reasons to Invest in Customer Delight
By John Goodman, Vice Chairman, Customer Care Measurement & Consulting
Why Are BPOs Pushing Gain Share Models For Digital In The Contact Center?
By Annette Timmins, Vice President of Business Development, iQor
5 Simple & Proven Ways To Retain Customers (and why you should!)
By Kelly Doyle
Gain Customer Trust & Modernize Your Marketing Through Proven Best Practices
Submitted by PossibleNOW
What’s Your Fantasy Football (or BPO Partner) Draft Strategy?
Submitted by Outsource Consultants
How Is Knowledge Management Transforming The Contact Center?
Submitted by KNOWMAX
Two Rules For Companies That Want To Provide Exceptional Service
By John Tschohl, President and Founder, Service Quality Institute
Complimentary Webcast: Wednesday, October 13th - Automated Quality Management - Easing Work-from-Home Pain -Verint and McGee-Smith Analytics
Complimentary Webcast: Thursday, October 14th - 1:00pm Eastern - How Can We Cut Costs? What Should Our Goals Be? How Do We Calculate ROI? – Sharpen
Complimentary Best Practices Webcast: Thursday, October 21st - Best Practices October – Reduce Agent and Customer Effort - NICE CXone, Verint, Vonage
Download the complimentary Working From Home in the Call Center Industry Guide from CallShaper here:
Press Release: Fast, Free Answers To Your Health Care Questions, Around The Clock and Online
Submitted by Renown Health

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