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Call Center Times - October Newsletter

October 1, 2020

October Newsletter from Call Center Times

This issue features the following:

Challenge Solved! - An Advice Column for Contact Center Managers
Submitted by Ulysses Learning
Do You Suffer From Emotional Leakage?
By Nancy Friedman, Chairman/Founder, Telephone Doctor Customer Service Training
7 Mistakes Preventing You From Becoming The Perfect Sales Manager
By Sean Robertson, VP Solutions, ASLAN
Yesterday Is Gone: Reflections on the State of the Contact Center Technology Industry
Submitted by Cloud Call Center Search
State Regulations And Maintaining Compliance
Submitted by CallShaper
Call Center Conundrum: The Future is Flexibility
By Matt McConnell, CEO, Intradiem
Peak Preparation: Scaling Customer Service Operations Efficiently
By Mary Urquhart, Senion Contact Center Manager, PFS 
Politics as Usual? Why the 2020 Election Demands a New Approach to Call Center Procurement
Submitted by Outsource Consultants
Healthcare Customer Engagement: Charting an Empathetic Experience
By Srikanth (Sri) Lakshminarayanan, Vice President, Center of Excellence for Healthcare Engagement Services (HES)
How New Tech Is Changing The Call Center Industry
Submitted by Artur Meyster, Founder, Career Karma
How To Overcome The Challenges Of Remote Contact Centers
By Tanya Bansal, Marketing Executive, Ameyo
Innovation Imperative: Support Work-From-Home Agents and Improve the Customer Experience 
By Tim Eyre, CMO, Aceyus
The Value Of Relentless Customer Service In Tough Times
By John Tschohl, President and Founder, Service Quality Institute
KM2 Solutions Celebrates 10 Years Of Success In Grenada
Success Story: Furniture Company Enhances Its Online Customer Experience For One Stop Shopping
Submitted by Vee24
In Uncertain Times, Leaders MUST Bring Their Best Selves To Work - What That Means May Surprise You
By Edward D. Hess, Professor and Author
Press Release: NobelBiz’s Podcast Series Welcomes Nancy Munro to Talk About the Human Voice and Simulation Training
Press Release: Cybersecurity by Cynet
Premier Contact Center Opportunity  
Complimentary Webcast: Thursday, October 1st - The 5 Categories that Rule Virtual Agents – SmartAction 
Complimentary Webcast: Tuesday, October 13th - Empowering the Workforce and Maximizing Productivity - Verint
Complimentary Webcast: Tuesday, October 20th – Building Great “What-If” Models and the Resulting Analyses for the CEO – Presented By Sharpen
Complimentary Webcast: Tuesday, October 27th - Ensuring Compliance in the New Normal - Verint
Advertorials By:
Ulysses Learning
Quality Contact Solutions
Premier Contact Center Opportunity
Outsource Consultants
Great Lakes Communication Corp - GLCC
TASKE Technologies
Great Lakes Communication Corp - GLCC

Call Center Buyer’s Guide Brochure 



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