White Paper: Five Colossal Challenges Of Selling Virtually (w/ Practical Solutions)
By Tom Stanfill, CEO, ASLAN Training & Development
Building Rapport With Callers - How To Win A Phone Call
By Nancy Friedman, Founder / Chairman, Telephone Doctor Customer Service Training Customer Service Keynote Speaker
Challenge Solved! - An Advice Column For Contact Center Managers
Submitted by Ulysses Learning
The World Has Changed
Submitted by National Cloud Works
What Is VoIP? (And Why Do Contact Centers Love It?)
Submitted by Lemuel Operario, babelforce
The Outsourcing Shuffle: Four Ways COVID-19 Is Changing The Face Of The BPO Industry
Submitted by Outsource Consultants
New Survey Data: Nearly 74% of Consumers Will Switch Providers After A Poor Contact Center Experience, According To New Research
Submitted by CallMiner
Remote Call Center Technology Spotlight: UCaaS & CCaaS
Submitted by Cloud Call Center Search
How Can CallShaper Help You Be Compliant?
Submitted by CallShaper
Survey Results: Amid COVID-19 And Social Distancing, Consumers Prefer Calling Customer Service, More Than Chatbots Or Email
Submitted by Uniphore
Contact Centers: AI Leading The Change
By Simon Black, CEO, Awaken
Say THIS, Not That...Most Of The Time
Submitted by Global Contact Services (GCS)
Quality Voice & Data Attains Authorized SHAKEN Service Provider Status
Submitted by Quality Voice & Data
Customers Will Remember Your Business If You Can Remember Their Names
By John Tschohl, President and Founder, Service Quality Institute, Minneapolis, MN
Take Security Seriously When Getting Back To Work
Submitted by Eckoh
Do You Have The Right System In Place To Sustain A Remote Call-Center System Through COVID-19
By Scott Mainwaring, Spinnaker Consulting Group
Complimentary Webcast: Tuesday, June 9th 2:00pm Eastern - Ensuring Business Continuity and Success in Remote Contact Center Model - Panel Discussion with NICE inContact
Complimentary Virtual Conference: June 15th – 19th - Techniques for Training, Coaching and Employee Engagement Virtual Conference – Produced by CrmXchange and The Quality Assurance and Training Connection
CCW Customer Contact Week – June 22-26, 2020 – Caesars Forum, Las Vegas – EVENT UPDATE
Complimentary Webcast: Thursday, June 25th - How Your Contact Center Can Meet Customer Service Demands During COVID-19 Presented by Fonolo
Complimentary Webcast: Thursday, July 30th – Technology Fatigue in the Digital Workplace – Presented By Genesys
PX Launches Lead To Call Tracking - Advanced Benchmarking Solution For Call Center Performance