AI-Powered Humans: Redefining Customer Experience Through Innovation
By Jurgen Hekkink, Head of Product Marketing, AnywhereNow
When AI Meets Compliance: Navigating PCI, PII, and HIPAA in the Age of Machine Learning
By Finn Rafter-Phillips, Global Channel Manager, IPI
Challenge Solved: Every Call Center Leader Should Read This Book
A Simple Mindset Shift Can Transform Resilience, Culture, and Confidence in Your Teams
Submitted by Ulysses Learning
Culture First: Why We Hire for Attitude Over Experience
By Walter Sabrin
CallShaper Productivity Features: 4 Upgrades to Boost Agents
Submitted by CallShaper
Are You Doing Your Best To Drive Customer Service?
By John Tschohl, Founder and President, Service Quality Institute
How Agentic AI is Revolutionizing Healthcare Payer Contact Centers
By Abhishek Danturti Sharma, Associate Vice President, Business Transformation and Head of AI Center of Excellence, Sagility
New Study: How Accents Are Shaping Customer Service Interactions and Career Opportunities
Submitted by Answering Service Care
The Risks and Rewards of Not Offshoring Call Center Staffing
By Dr. Louis Siebrits, Resolv.Global, Partner
4 Ways to Enhance Call Center Agent Performance
Submitted by CallShaper
All Access: Future Contact Centers | 15 & 16 July 2025