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Call Center Times - April Newsletter

March 27, 2020

April Newsletter from Call Center Times

This isssue features the following:

Call Center Planning Now For The Next Three To Six Months
Submitted by CallShaper
COVID-19 Checklist For Call Centers
Submitted by CallShaper
Customer Service Drives Customer Retention
Submitted by ASLAN
Scattered, Random Thoughts During Tough Times
By Nancy Friedman, Founder / Chairman, Telephone Doctor Customer Service Training Customer Service Keynote Speaker
Technology To Support Remote Call Center Agents
Submitted by Cloud Call Center Search
Contingency Planning With At-Home Agents
Submitted by Outsource Consultants
CallShaper Is Waiving Licensing Fees
Submitted by CallShaper
Four Reasons To Use Telemarketing Lead Generation Companies
By Ryan Apodac, Senior Operations Manager, Quality Contact Solutions
Challenge Solved! - An Advice Column For Contact Center Managers
Submitted by Ulysses Learning
How Much Does It Cost To Hire A Call Center?
By A.J. Windle, Director of Client Engagement, Quality Contact Solutions
Pandemic Preparation Can Be Contagious
By Colin Taylor, CEO, The Taylor Reach Group
Who Owns The Customer Experience, Anyway?
By Patricia Ballantyne, Consultant, The Taylor Reach Group
Say THIS, Not That...Most Of The Time
Submitted by Global Contact Services (GCS)
NobelBiz Launches Omni+, Free Omnichannel Solution For Contact Centers
Submitted by NobelBiz
CSPN Announces the 23rd Annual Customer and Employee Experience Conference
Emailgistics Announces Free Team Email Management Software
Henry Lach, CEO, Emailgistics
Complimentary Webcast: Tuesday, April 14th - Managing Contact Centers Through The Pandemic – CallMiner
Complimentary Webcast: Tuesday, April 21st – Learn How to be Great - Helping Agents, Supervisors, and Execs Perform – Presented By: Sharpen
Complimentary Webcast: Thursday, May 28th - Best Forecasting Methods in the 21st Century– Presented By Genesys
CCW Customer Contact Week – June 22 - 26, 2020 – EVENT UPDATE  
Advertorials by:
Great Lakes Communication Corp - GLCC
Ulysses Learning
Outsource Consultants
TASKE Technology
Quality Contact Solutions





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