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May 1, 2020

CSPN Announces the 23rd Annual 

Customer and Employee Experience Conference

Dolly Konzelmann 
President & CEO
p: (905) 477-5544
e: info@mycspn.com 

CSPN announces its 23rd Annual Customer and Employee Experience Conference, running May 13-14, 2020 at the BMO Institute for Learning in the Greater Toronto Area. The pivotal conference, a staple in the Canadian customer service industry, brings together senior industry professionals across all verticals to discuss CX, EX, Customer Service, Customer Success, Digital Trends, Technology, and other pressing issues.

This year’s theme, “The Inside-Out Future: Talent to Deliver the Right Customer Experience,” guides attendees to hear a notable lineup of speakers who will share stories, personal challenges, and solutions. Conference attendees will immerse themselves in engaging presentations, workshops, and activities which built cross-industry visions of future customer and employee experiences. Emerging CX strategies, digital and automation technologies, and best practices for current CX and EX excellence will be the focal points of the conference’s conversations.

Notably, CSPN, in May, will recognize established organizations for service excellence with four prestigious awards including: The Customer Centric Organizational Team Award, the Customer Obsessed Team Award, the Diversity and Inclusion Team Award, and Innovation Team Award, all to be presented to companies fostering environments that value engagement and culture and a genuine passion for providing positive customer experiences by implementing and integrating new systems and solutions. 

Last year’s recipients of the Customer Centric Award included Canadian Bearings, Generali Global Health Services, and Samsung Electronics Canada Inc. 2019 recipients of the Customer Obsessed Team Award included Enercare Connections, SE Health, Miele Canada, and ADP Canada.

On May 15, an engaging, hands-on workshop followed by a tour of a GTA contact centre will be held in Markham, Ontario. This unique experience allows attendees to apply the skills gained during the conference, and learn new tools and techniques to engage, service, and deliver memorable customer experiences.

CSPN recognizes and appreciates the support of the hard-working individuals that helped bring this domain-shifting event to fruition, including speakers, partners, volunteers, and attendees.

Testimonials from valued attendees:

“What a great learning experience! I've not only gained a better understanding of the significant impact technology has on the customer experience but also the true human connection needed for success!”

– AGCO

“I thoroughly enjoyed the experience and learning opportunity. I walked away with great ideas and new ways to improve my organization’s customer experience!”

– SNAP Financial 

Contact CSPN to learn and adopt new and innovative CX & EX strategies and insights.

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For more information about this event, visit www.mycspn.com, or contact:

Dolly Konzelmann 
President & CEO
p: (905) 477-5544
e: info@mycspn.com 

 A special thank you to the following sponsors and vendors who made this event a success: