KM2 Solutions Celebrates 10 Years of Success in Grenada
September 2020 - Seamoon, St. Andrew, Grenada
When KM² Solutions first launched in Grenada in February of 2010, we did so with only 50 agents. 10 years later we are delighted with our growth to over 500 employees and are currently exploring options for further expansion.
KM² provides clients with a host of different solutions including customer care, receivables management, technical support, sales and marketing, data analytics, and back-office processing. We are currently operating in seven different jurisdictions, with Grenada being one of our fastest-growing sites. We presently employ 550 persons on the island and site director, Jermaine Denny, hopes to increase that figure to 750 by the end of 2021.
“It has been an awesome 10-year journey here in Grenada”, says Denny, “we have had the benefit of enjoying the wonderful human resource that exists here. Our staff has a very great work ethic along with very good serviceability, which makes our customer service offerings one that is unmatched,” he remarked.
The KM² site is located at Seamoon, St. Andrew, and the minister for youth development, Kate Lewis, who is also the parliamentary representative for the area says, “the employment opportunities have allowed our young people to earn an income thereby providing for themselves and improving their quality of life.”
In congratulating KM² on its 10th anniversary, Prime Minister, Dr. the Right Honorable Keith Mitchell said, “KM² has demonstrated significant growth over the past ten years, offering increasing employment opportunities for the people of Grenada and contributing to the growth of the rural economy. The Government of Grenada commends your vision and your growth, and we look forward to even more opportunities for our people. Although the COVID-19 pandemic is creating negative impacts for some, for others, it presents valuable opportunities for growth and innovation and I encourage KM² to capitalize on these as it enters another decade of service, here in Grenada.”
As we celebrate this milestone, we are committed to remaining grounded, and being a positive contributor to the communities in which we operate. We express our sincere gratitude to everyone, past and present, who has contributed to this success story. We look forward to more great years to come.
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About KM² Solutions
KM² Solutions operates contact centers throughout the Caribbean and Latin America offering services to companies within the retail, healthcare, technology, finance, telecommunication, hospitality, and utility sectors. The company provides clients with a host of different solutions including customer care, receivables management, technical support, sales and marketing, data analytics, and back-office processing. KM² Solutions maintains PCI DSS compliance, completes a SOC 2 audit annually, and has a Compliance Management System that meets the FDIC standards.