How 2021 Looks For Contact Centers:
Benchmark Portal Call Talk Podcast with Steve Bederman, President & CEO
Steve Bederman was invited on the Benchmark Portal Podcast, moderated by Bruce Belfiore.
The discussion revolved around the coming year and the future evolutions of the contact center industry in terms of technology, ethos and ambitions.
For contact centers, 2020 was eventful and revolutionary. The earliest mindset of the industry was always to remain in its comfort zone but with the pandemic, they had to learn how to work from home and adopt new technologies. Today contact centers embraced change like never before and I think 2021 will be fantastic.
How did the pandemic impact management outlooks in adopting new technologies, especially in regards to Omnichannel and Social Media?
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