Alorica to Create Thousands of Jobs with Latin America Expansion to Cali, Colombia
New Hybrid Contact Center and Work-at-Home Model Supports Local Economy While Addressing Increasing Demand for Talent Expansion and Business Continuity
IRVINE, California —Alorica Inc., a global leader in customer experience solutions, today announced its continued growth in Latin America (LATAM) by establishing a new contact center in Cali, Colombia. As Alorica scales and diversifies its world-class talent, Cali serves as the latest investment to provide clients across a variety of industries with next-generation solutions to exceed their CX needs. In the second quarter, Alorica plans to hire locals for both onsite and work-at-home positions.
“As we continue extending our global footprint, our growth in the LATAM market has never looked stronger,” said Brian Delaney, President of LATAM & Caribbean Operations at Alorica. “Expanding our presence to Colombia enables us to offer more premier CX services in both English and Spanish. Laying roots in the vibrant city of Cali bolsters our talent pool, allows more optionality to our clients, and enhances the impactful customer interactions we’ve been known to deliver for over 20 years.”
Alorica has more than 17 years of experience in LATAM and the Caribbean, already operating in seven countries including the Dominican Republic, Guatemala, Honduras, Jamaica, Mexico, Panama and Uruguay. As an ideal growth engine, the region delivers bilingual talent, with physical proximity and cultural similarity to the U.S. and continues to attract clients focused on business continuity and resiliency, while remaining cost-efficient. The new presence in Colombia will expand Alorica’s in-demand nearshore operations and further its reputation as one of the largest customer service providers in the world.
Media Contact
Sunny Yu, Alorica