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Complimentary Webcast: Wednesday, January 26th - How Empowering Customers Empowers and Retains Agents - NICE CXone

January 1, 2022

Complimentary Webcast: Wednesday, January 26th - How Empowering Customers Empowers and Retains Agents - NICE CXone

https://bit.ly/3sYaGEE

Many employees say they’re leaving due to burn out and being unappreciated. They've had time to think about what makes them happy and what they want from a career.  Many are not returning to their original job. In addition, call centers are experiencing challenges with the hybrid environment; adding complexity to managing both onsite and remote employees simultaneously.

The challenge is how to keep agents engaged, empowered, trained and energized.  Helping customers to first help themselves creates a better agent experience by:

-Helping customers at their digital entry point to deflect redundant, tedious calls from agents

-Empowering customers with self-service options to help resolve issues on their own

-Providing agents the tools required to quickly and efficiently solve complex calls

Join this webcast as we cover best practices, discuss what others are doing, and share ideas to help keep your remote workforce happy and engaged.

 
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