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Complimentary Webcast: Thursday, October 13th - 1:00pm - Contact Centers' Biggest Challenges and How to Turn Them Around - Featuring Verint, UiPath, RingCentral

October 1, 2022

Complimentary Webcast: Thursday, October 13th - 1:00pm - Contact Centers' Biggest Challenges and How to Turn Them Around - Featuring Veirnt, UiPath, RingCentral

https://bit.ly/3SamQ6V

What are the top issues affecting your customer service department? CrmXchange has produced webcasts for over 20 years. During that time, similar issues emerge:

- Balancing the pressures to lower customer service costs while also improving the customer experience

- Improving key metrics that impact customer satisfaction such as reducing wait times and increasing first contact resolution

- Enhancing the agent experience to improve customer experience, and reduce agent training times and attrition

- Hiring and training challenges

- Wrong use of channels and tools

- Unclear understanding of customer expectations

Hear big ideas that can bring your customers experience to a new level.

 
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