Complimentary Webcast: Thursday, November 17th - How to Create a Winning Business Case for your CX Strategy and Drive Critical ROI - Verint
CX professionals face many challenges. Top of the list is getting a holistic picture of your customer and translating it into actionable insights, but also understanding the ROI of programs you implement. As budgets tighten, CX professionals not only need a clearer understanding of their customers, but also need to justify every investment in CX. Whether you’re in the contact center, managing customer service or owning the CX strategy, this webinar will give you a view into:
- Importance of managing and measuring customer experience and where to start
- Identifying the core value drivers and metrics that can shape your CX strategy and tying it to ROI
- Quantifiable and qualitative benefits for developing a business case for Verint Experience Management
Join Forrester guest speakers and Verint as they uncover the business case for the Total Economic Impact Verint XM solutions could have on your organization.