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Complimentary Webcast: Thursday, March 23rd - How to make WFM Work Better - Presented By: NICE
March 1, 2023
Complimentary Webcast: Thursday, March 23rd – How to make WFM Work Better
– Presented By: NICE
Register Now: https://bit.ly/3Y5O0hQ
WFM is viewed as a necessary evil, but there are ways to make it more helpful. Join Andrea Matsuda of NICE and Donna Fluss of DMG Consulting, as they tackle the top issues WFM below, so you can make it work better for your contact center.
- The changing role and contributions of WFM in 21st-century contact centers
- What needs to change to deliver better and more accurate forecasts and schedules
- How can WFM solutions handle asynchronous, digital and long interactions
- The role of intraday management in re-allocating staff in real-time
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