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When The Agents Are On Vacation
Submitted by Geomant

March 1, 2023

When The Agents Are On Vacation

While the weather outside is still frightful, it’s not too early to start anticipating the influx of summer vacation requests that will be coming in from your contact center agents. Planning for the changing capacity and alternate schedules now will help your team handle the summer holiday season without added stress or negative customer experiences.


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