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Call Center Workplace Experience of Tomorrow
Submitted by Korbyt

March 1, 2023

Call Center Workplace Experience of Tomorrow

Volatile. Uncertain. Complex. Ambiguous. “VUCA” can be any day that ends in “y” in today’s call centers, especially with the continued impact of COVID-19. As the pandemic hit, call center leaders scrambled to transition customer service agents to remote work, with as many as 80 percent now working from home (WFH). Couple that change with a massive spike in demand for support services, and it’s clear that a reliance on rigid traditional policies and a “one size fits all” model of call center communication will be as successful as trying to turn an ocean liner on a dime...

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