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Did you know that errors and delays in your back-office are a Top 3 cause of customer dissatisfaction and drive 17% of contact center volumes?

If you are looking to improve CX and reduce costs, take a look at your back-office support functions. While modern contact centers have agents and managers who are empowered with real-time tools to monitor and improve performance, the back-office is still struggling with manual work, complex processes, and legacy systems limit access to data. Modernizing your back-office operations can improve employee productivity and processing capacity, often by 15% to 30%. Providing real-time performance data can increase accuracy and speed, often improving turnaround times by over 30%.