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Submitted by Korbyt

November 1, 2023

Managing call center performance is a stressful endeavor. It’s a whirlwind of data, expectations and abilities, at the center of which is the all-important call center manager, whose job is to decipher and make sense of all the data. The right tools can empower that individual to be the calm WITHIN the storm, capable of delivering an exceptional experience for their agents and support-seeking customers alike.

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