Complimentary Webcast: Thursday, February 22nd - Preparing for the Future of WFM - CrmXchange
Thursday, February 22, 2024 1:00 PM
Without the right tools in place to meet the staffing demands of increasingly complex contact center environments, managers struggle to reach their objectives. There is a renewed interest in seeking WFM solutions that solve new scheduling challenges for phone, chat, and back-office agents. Workforce Management must adapt to accommodate work from home, activity-based workspaces, and how to blend the omni-channel environment.
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