Case Study: Major BPO Doubles Dial Conversions With Trusted Call Completion®
We help our clients overcome some of the most challenging obstacles in outbound call delivery. Obstacles like “showing up as spam likely” or “failures to ring through” can reduce answer rates by over 95%.
Most recently, a major business process outsourcing (BPO) company serving a Fortune 100 healthcare client more than doubled their Dial Conversions by switching to Quality Voice & Data and utilizing our Trusted Call Completion® product suite.
The client ran a rigorous & controlled experiment over four months comparing the performance of QVD’s entire Trusted Call Completion® suite vs. their existing carrier. .
The findings? QVD more than doubled the clients dial conversions & improved answer rates by over 80% compared to the control group that utilized their existing carrier.
To learn more about our Trusted Call Completion Product, contact our team or visit our product page.
- Summary: A major BPO company transformed its outbound call performance by doubling Dial Conversions and increasing answer rates by 80% with Quality Voice & Data’s Trusted Call Completion® (TCC) suite. Through a rigorous four-month A/B test, the client experienced remarkable improvements, showcasing the power of QVD’s technology to overcome call-blocking challenges and drive substantial business value. Trusted Call Completion® empowers businesses to connect with more customers, unlocking new levels of success.