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Our next annual Customer Service Certification Seminar is May 12-15, 2025  in Minneapolis. The registration fee is $2,297. If you want to advance your career and credentials this is a huge opportunity. You also earn 18 credits toward your Master of Customer Service Diploma.

If you need a visa you need to apply now. The US Embassy is super slow. It often takes months to get a visa appointment and then another month for the scheduled interview. Once a person has registered we send an invitation letter if needed. It might take 60-90 days to get a visa appointment with your US Embassy. Apply now if a Visa is needed.

View this link for more information on our Certification Seminars and the hotel

Leading Empowered Teams for an Awesome Customer Experience is for managers and leaders. All Certification participants receive the Leader Guide, PowerPoint, and participant material. This 2-day seminar focuses on what you have to change to become more customer-centric, how to drive empowerment, the skills of coaching for a customer-driven workforce, and teamwork. Most organizations do not know they are in customer service. They often think they are in insurance, healthcare, banking, retail, etc.

John Tschohl does a two-hour service strategy seminar on the first day on May 12.

"Feelings Service Retail" is used on the first day of the Certification Seminar. All participants in CCST receive the $1,199 Feelings Facilitator and participant kit. The video was recently updated. Here is a link to Feelings for Retail Service. The 12-minute video preview is in the upper right corner. The total facilitator and participant material each person receives is worth $1,871. The Certification Seminar licenses you to buy participant material at an 85% discount off the Certification Fees. Feelings participant kits are $22 each, and Leading Empowered Teams are $150 each.

If you are working toward your Graduate of Customer Service or Master of Customer Service Diploma, it gives you 18 credits.

Also, you can return to the March 2025 newsletter Here!