Articles, News, Announcements - click Main News Page
|
|
|
The Future of BPOs - free webinar
Submitted by Computer Generated Solutions, Inc. (CGS)
March 1, 2025
The Future of BPOs - free webinar
As AI rapidly reshapes customer service, the role of business process outsourcers (BPOs) is evolving. With customer expectations at an all-time high and 80% of consumers valuing experience as much as the product itself, companies across industries—tech, retail, healthcare, and finance—are rethinking their approach to outsourcing.
On March 13, Computer Generated Solutions' (CGS) Chief Operating Officer John Samuel will join customer experience advisor and best-selling author Adrian Swinscoe and Director of Customer Strategy Laura Campbell-Robson for a fireside chat on the future of BPOs. The discussion will explore:
- Why many brands struggle to meet rising customer expectations—from disconnected systems to outdated technologies
- How generative AI, self-service tools, and real-time agent assist technologies are reshaping customer engagement
- Key factors in selecting the right BPO partner to navigate customer journey complexities and empower “super agents”
Reserve your spot now - register here.
|
|
| |
|
Return to main news page
|