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AI Agent Integrates with service management platforms or works independently to provide faster, more personalized customer service via voice, chat, email, and web

TORONTO – ServQuik, an innovator in AI-powered customer service automation software, announced the General Availability (GA) of the company’s SaaS-based, human-like AI solution for incoming and outgoing lead engagements. The ServQuik CSR Agent empowers businesses to automate seamless, responsive, and efficient AI-agent enabled customer interactions to capture and respond to ALL inquiries from their customers and prospects. With the new platform, companies can book up to 3X more appointments and convert a higher percentage of customer engagements for a transformational impact to revenue potential.

One of the largest and most unfortunate sales challenges impacting companies today is the loss of revenue due to missed customers from unanswered prospect calls, emails and web visits. This is often caused by an overwhelming number of customer inquiries and the inability of customer service staff to respond in a timely manner. Another significant revenue deterrent issue is ineffective customer follow-up after a customer inquiry. The need to automate these customer interactions has been attempted for years, but until the emergence of effective AI, there was limited success.

The introduction of ServQuik customer interaction software introduces a self-learning AI agent that removes the human from the loop with human-like voice and interactions. Delivered as an easy-to-use, plug and play SaaS platform, ServQuik ensures companies never miss a customer inquiry and convert a higher percentage of prospect inquiries to revenue. This provides a foundational advantage over the competition.

The software integrates with existing field service management and other solutions, allowing for the configuration of engagement workflows, the personalization of prompts, and language options to align with the company brand and customer needs. Key capabilities of the ServQuik CSR Agent include:

- Ability to capture every sales opportunity with instant, 24x7x365 response, without missing customer / prospect calls -- even after hours.

- Engagement with customers/prospects via voice, web, email, SMS, WhatsApp, Facebook, or Instagram with consistent qualification and nurturing support.

- AI Agent scheduling of customer appointment booking, allowing customers to make, change, and cancel appointments with ease. The Agent automates payments and receipt delivery, reducing friction and increasing sales.

- The AI Agent calls and/or texts back customers/prospects whose call or text/SMS was missed to connect via phone and text with them literally a second after their call or text
was missed so that the customer doesn’t call a competitor in the event their call is not answered by your business.

- Qualification of inquiries to allow focus on high-value prospects.

- Full integration with Facebook, Instagram, Google, Stripe, Twilio, HubSpot, SendGrid, AWS, WhatsApp, and many more.