Complimentary Webcasts: Thursday, May 8th - How Schedule Complexity and Employee Empowerment Belong to the Same Conversation – Calabrio
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Managing workforce complexity and empowering employees go hand in hand. Organizations must navigate intricate scheduling demands while giving agents the flexibility and autonomy they need to thrive. The challenge? Finding the right strategies and tools to streamline operations without sacrificing employee engagement. In this webcast we’ll discuss into the latest innovations in Workforce Optimization and explore how intelligent scheduling can help you:
- Streamline Scheduling – How to optimize shifts, balance workloads, and ensure effortless compliance.
- Empower Agents – Enable self-scheduling for flexibility without disrupting operations.
- Enhance Work-Life Balance – Boost engagement and retention with tools and techniques like Activity Requests and Vacation Planner Pro.
- Optimize Performance – Improve efficiency, elevate CX, and drive long-term success with next-gen solutions.
Whether you're looking to tackle staffing complexity, elevate agent satisfaction, or optimize scheduling at scale, this session will provide actionable insights to help you turn workforce challenges into a strategic advantage.
You can view the May 2025 Newsletter here!