Complimentary Webcast -Tuesday, August 5th - 1pm Eastern: Turning Insight into Action - Pilot Flying J’s CX Transformation Story - Presented by - Verint, Five9, Pilot Flying J
https://bit.ly/4f5UaZe
What happens when a major brand decides it’s time to stop ‘flying blind’ in their contact center? Join us for a behind-the-scenes look at how Pilot Flying J transformed its customer experience from manual to an insight-driven, high-performing operation—powered by Verint and Five9.
In this session, you’ll hear how they tackled big challenges like unpredictable call spikes, inconsistent service, and limited agent visibility. The result? A streamlined, intelligent contact center that supports not just CX—but the entire employee journey, including Guest Services, Service Desk, Logistics and HR operations.
Whether you're wrangling spreadsheets or looking to take your automation to the next level, this webcast will leave you with practical ideas and proven tactics. What you’ll learn:
-How to spot and solve contact center blind spots, before they impact your customers
-Smart ways to automate and optimize agent performance
-Why better agent experience = better customer experience (and how to get there)
With insights from an eight-year partnership and 300+ shared customers, Verint and Five9 are bringing real talk and real results