Complimentary Webcast Roundtable - Tuesday, September 9th - 1pm Eastern: Roundtable– Megatrends to Watch for in 2026 and Beyond - Presented by: Verint, NICE, Calabrio
https://bit.ly/4nU8HuU
The panel covers a variety of topics on the most important trends to follow. A few topics to touch on:
- AI Takes the Lead: Explore how generative AI, bots, and automation are transforming customer interactions and agent workflows.
- Human + Machine Synergy: Learn why blending AI with human empathy is becoming the gold standard for CX excellence.
- Personalization at Scale: See how data-driven insights are enabling more relevant, real-time customer engagement.
- The Evolving Role of the Agent: Discover how the agent role is shifting from task-based support to becoming a strategic brand ambassador.
- Workforce Flexibility & Empowerment: Examine trends in remote/hybrid work, agent empowerment, and smarter scheduling.
- Customer Trust and Privacy: Dive into why transparency and secure data handling are now core to customer loyalty
Also, you can view the September 2025 Newsletter Here!