Complimentary Webcast: Thursday, October 9th - Panel Discussion - Beyond Metrics . . Elevating Quality and Workforce Engagement - NiCE, Solid Rock, Laura Bassett CrmXchange
Presented By: CrmXchange
https://bit.ly/41ACTlj
In this session, we’ll explore how to move beyond metrics—transforming Quality and Workforce Engagement Management into powerful drivers of customer satisfaction, employee empowerment, and business success. From rethinking traditional scorecards to integrating advanced analytics and automation, you’ll discover strategies that deliver lasting impact for both your teams and your customers.
Join this webcast as we discuss:
- Why traditional metrics (service level, occupancy, ASA) often create a false sense of confidence, and often times are in direct conflict with leadership goals.
- Explore innovative strategies to align quality programs with evolving customer expectations and business goals.
- How to go beyond surface KPIs by connecting data management maturity to real CX and EX outcomes.
- Common visibility gaps organizations face, and how to quickly identify them using the Data Management Maturity Assessment.
- Learn how to balance automation, analytics, and human insight to drive meaningful quality improvements.
- See how AI and real-time data are transforming workforce optimization into a strategic advantage.
- Discover how real-time analytics and AI elevate quality programs into drivers of measurable revenue.
Also, view the September 2025 Newsletter Here!