Complimentary Webcast: Wednesday, December 10th - Best Practices – Reduce Agent and Customer Effort - NiCE and Verint
Register https://bit.ly/43eXkFk
This panel will discuss how making it easier for your agents results in happier customers. The discussion will include:
-Supercharging your contact center by automating manual agent workflows
-Using agentic AI to streamline interactions and resolution
-Building a strong knowledge management foundation for customer and agent assistance
-Measuring success: linking effort reduction to ROI and business outcomes