Verizon joins
T-Mobile as the second major carrier to enable BCID for their wireless customers.
The results of BCID tell the real story:
Answer rates improving by 15%–40%+
Contact center ROI improving by 30%+
"It’s no longer just table stakes for businesses doing any kind of outbound calling campaigns," says
Joe Scarpelli, President of Quality Voice & Data. "Our enterprise clients are already seeing massive improvements in first-call resolution and answer rate. With Verizon now live, we're talking about reaching virtually every smartphone in America with verified, branded calls. We’re proud to be part of the solution in restoring consumer trust in voice communications."
What This Means for Your Business
...If you're in:
Financial Services → Fraud alerts actually get answered
Healthcare → Appointment reminders connect
Collections → Right-party contact rates soar
Sales → Inbound requests get converted to sales
As one of the first
CTIA Authorized Partners, we’ve been preparing for this moment for over a year. Our vetting process is streamlined, and we’re onboarding enterprises in days, not weeks.
Most importantly: We also offer some of the most competitive rates in the industry.
What Is BCID?
Branded Calling ID (BCID) enables brands to display their logo, name, and reason for calling directly on the recipient’s wireless phone.
Is It Worth It? We Can Help With That.
We’ve just updated our BCID ROI Calculator to include Verizon coverage.
Click Here: Plug in your call volume and see the projected impact.