Press Release: Tendfor Launches Version 3.19 to Expand Omnichannel Messaging and AI-Driven Insights.
Stockholm, January 28th – Tendfor, the Microsoft-native voice platform for enterprises that move fast, released version 3.19. This update introduces multi-channel messaging, AI-powered automation, and a redesigned smartphone interface, helping organizations deliver faster, more intelligent customer support.
“Customer expectations continue to evolve, and organizations need tools that help them respond with speed and intelligence,” said Emil Emling, CEO, at Tendfor. “By adding new messaging channels and strengthening our AI capabilities, this latest version enables service teams to deliver sharp, timely support without adding operational complexity.”
Messaging Without Limits
Recognizing that customers want to interact across platforms they use every day, Tendfor now extends its solution across Facebook Messenger, MS Teams Chat and WhatsApp. These additional channels enable organizations to meet customers on the platforms they already use regularly, ensuring every enquiry is routed smoothly to the right place, whether that’s a live agent or an AI-powered Copilot chatbot.
AI-Driven Insights
Powered by Azure AI, Tendfor’s latest update introduces standardized AI features such as summarization, sentiment analysis, and evaluation. These tools provide actionable insights for improved quality assurance and enable smarter workflow optimization. This results in faster decision-making and more consistent service outcomes that enhance customer experience.
Optimized Absence Handling
A configurable, smart agent work‑mode and seamless absence sync improve visibility and continuity across teams, even during busy or distributed operating periods. This enhancement strengthens operational performance by providing:
- Omnichannel Engagement – Customers can connect via Facebook Messenger, Microsoft Teams, WhatsApp or webchat.
- Intelligent Automation – AI-supported workflows help agents resolve issues on the first call.
- Operational Efficiency - Enhanced absence handling supports continuity and responsiveness.
“Customer engagement is entering a new era defined by intelligence, flexibility, and seamless connection,” said Emling. “By unifying channels and infusing AI at the core, we’re giving organizations the ability to anticipate needs, respond with precision and deliver interactions that feel natural, intuitive and human.”
Over the past year, Tendfor has achieved several milestones reinforcing its position as a leading cloud-native contact center and attendant console solution for Microsoft Teams. Its acquisition by AnywhereNow accelerated global expansion, enabling deeper investment in innovation, scalability, and enterprise-grade service delivery. Together, these developments demonstrate Tendfor’s ongoing commitment to helping organizations modernize communication infrastructure while exceeding customer expectations.
For more information visit: https://anywhere.now/product/tendfor