Reuters Events: Customer Service & Experience West 2026 returns to San Diego on April 21–22, bringing together 250 senior CX, service, and digital leaders for two days of practical insight, peer exchange, and future-focused strategy. With 30+ world-class speakers, 15+ interactive sessions, and 80%+ director-level attendance, #RECX tackles the toughest challenges facing CX teams - from AI implementation and operational excellence to data fragmentation and evolving customer expectations. If you’re building intelligent, efficient, and human-centred experiences, this is the event shaping the path forward.
Explore the brochure and join us in San Diego
The gap between AI ambition and AI execution is widening. CX leaders are caught between the pressure to automate faster and the reality of fragmented data, siloed operations, and rising customer expectations.
Sound familiar?
On April 21–22 in San Diego, 250 senior leaders are gathering at Reuters Events: Customer Service & Experience West 2026 to figure this out - together.
You'll be in the room with peers from e.l.f. Beauty, American Airlines, Ardent Health, Provident Bank, Citi, AT&T, Pfizer, UPS, US Bank, and CBRE - not sitting through keynotes, but actually talking through:
→ Scaling AI with governance and trust
→ Executing through operational complexity
→ Embedding empathy at the center of automation
80%+ director-level. 75% brand-side. 15+ interactive sessions.
Access the agenda, speakers and essential event highlights designed for today’s CX and service leaders: https://shorturl.at/v7Dei
#RECX #CX #CustomerService #CustomerExperience