Complimentary Webcast - Tuesday, June 9th - The AI Child - What Happens Next Depends on Us
Presented by: Sheri Greenhaus, Managing Partner, CrmXchange
Featuring Daniel Ziv, Global VP of Product Management & GTM for AI and Analytics at Verint
Register https://bit.ly/4w55XPF
In this session, Sheri Greenhaus interviews Daniel Ziv, Global VP of Product Management & GTM for AI and Analytics at Verint, and author of the Life Altering newsletter.
This is not a spectator moment.
Generative AI was born in late 2022. It’s now a three-year-old prodigy — speaking hundreds of languages, passing bar exams, analyzing complex conversations faster than any team you could hire, and learning at a pace no biological brain could match. Like any child with extraordinary potential, its future depends entirely on how we raise it. That’s not a metaphor. It’s a mandate — and nowhere more urgently than in customer experience.
AI has already moved inside the contact center. Virtual agents are handling first contact. AI models are scoring every call, identifying opportunities for huge savings, increased revenue, and improved CX. AI is summarizing each call and coaching agents in real time. The technology is already here. The question is whether you’re compounding your competitive moat, cutting cost, or watching the rest move ahead.
The results are real — one Fortune 500 healthcare insurer saw over $70M in annual savings from automated after-call work alone. But the companies capturing the full value aren’t stopping at cost cuts. They’re reinvesting the hours AI gives back — into their data, their customers, and their people. That’s the moat. Treat AI only as a cost-cutting tool and a competitor getting the same time dividend will compound it into better products while you pocket yours as margin.