Complimentary Webcast: Best Practices in Workforce Optimization August 11 • 1pm ET Presented by CrmXchange Featuring NiCE, Real Numbers and Verint
https://bit.ly/4ox9VwM
This session shows how modern AI elevates quality, insight, and real‑time performance while strengthening the long‑term workforce and capacity planning decisions that shape cost, risk, and customer experience. Learn how leading organizations use AI‑driven interaction insight, automated evaluation, predictive analytics, human‑plus‑AI quality scoring, real‑time agent assist, and anomaly detection to improve outcomes. The discussion also explores today’s complex staffing mix—human, outsourced, digital, and AI—and what it takes to build accurate, trustworthy strategic plans.
Also, you can view the July 2026 Newsletter here!