Beyond Metrics - From Numbers to Meaningful Outcomes
Wednesday, October 21, 1pm Eastern
Sheri Greenhaus, Moderator, CrmXchange
Cisne, Verint and DMG
Register https://bit.ly/4hF17DS
This roundtable explores how organizations can move past traditional KPIs to uncover the real drivers of customer experience and operational success. Panelists will share practical strategies for translating data into meaningful actions that improve agent performance, elevate customer satisfaction, and strengthen business outcomes. Attendees will gain a clearer understanding of which metrics truly matter—and how to use them to create lasting, measurable impact.
Also, return to the October 2026 Newsletter here!