Curt Gooden Joins C3/CustomerContactChannels as Sr. VP and CIO
Veteran IT Executive to assist company as it moves into its next phase of growth
Plantation, Fla. - C3/CustomerContactChannels, a global provider of customer management solutions for Fortune 500 clients, hired Curt Gooden as Senior VP and CIO. Gooden has nearly two decades of experience leading IT departments at global business process outsourcing (BPO) companies. Entering 2015, C3 was the fastest growing customer service BPO based in the United States.
“As we continue to add new business, it’s critical that we have the right infrastructure, people and processes in place so that we can seamlessly provide the best possible service to our clients’ customers,” said COO Richard Ferry. “Curt is the right guy to lead and restructure our current IT efforts. He knows our industry extremely well and has a lot of experience working outside of the United States. We’re thankful to have a talent like him on our team during this very important time in the company.”
C3 provides multi-channel customer service communications throughout a network of global contact centers in the United States, the Philippines, Europe, China, India and Guatemala. The company has more than 10,000 employees worldwide, including 100 information technology professionals. Gooden will be responsible for providing strategic and tactical planning, evaluation and coordination of C3’s IT systems as well as consultation with clients and prospects to communicate value-add capabilities.
Prior to joining C3, Gooden was Vice President of IT Engineering and Operations at Intrawest, one of North America’s premier resort and adventure companies. Before joining Intrawest, Gooden led global IT operations at TeleTech and Aegis. He spent several years working in Asia and the Middle East.
“Joining C3 is an opportunity I couldn’t pass up,” said Gooden. “I was fortunate to have worked with most of their founders in the past and have a lot of respect for their talent and integrity. In just a short amount of time, the company has generated a tremendous amount of buzz in the market and I relish the challenge of helping take it to the next level.” This month, C3 is celebrating its fifth year in business.
Gooden graduated from Colorado State University with a BS in Business Administration and Information Systems. He will be based in Denver.
About C3
C3/CustomerContactChannels is a global provider of contact center services unlike any other in the industry today. Services include sales, service, performance optimization, reputation management and complete customer lifecycle management via traditional, web, and emerging communication channels. C3 positively engages and promotes our clients’ brands with every contact made with their customers. With a global team that is thousands of employees strong, the company is headquartered in Plantation, FL. More information can be found at www.c3connect.com.